If you're looking for a New Balance store with a 3D foot scanner, the verified locations are in New York and Los Angeles: the Flatiron Flagship, Run Hub, SoHo, and Upper East Side stores in New York, plus the Sunset Blvd and Brentwood stores in Los Angeles. These six stores offer the free New Balance 3D foot scanner service, which uses optical and depth sensors to capture precise measurements of your feet in about one minute, giving you a personalized fit that traditional methods can't match.
Which New Balance shoe store has a 3d foot scanner?
Here are the confirmed New Balance stores with the 3D foot scanner, based on verified store locator data:
- New York: Flatiron Flagship, Run Hub, SoHo, Upper East Side
- Los Angeles: Sunset Blvd, Brentwood
These are the only locations currently verified to have the scanner. If you're outside these cities, check the New Balance store locator or call customer service, but for a guaranteed scan, these six are your answer.
What to expect during your free 3d foot scan
The process is quick and non-invasive. You step onto the scanning platform, keep your feet still for about one minute, and the device captures detailed data points using structured light or laser technology. It measures foot length, width, and arch height, and even identifies pressure distribution across each foot individually. The service is completely free, and you don't need to make a purchase to use it. No manual measuring, no guesswork, just precise, digital data that takes less time than tying your shoes.
Getting personalized shoe recommendations
After the scan, specialized software analyzes your foot profile, and trained store staff use that data to recommend specific shoe models and sizes tailored to your unique dimensions and intended activity, whether you're running, walking, or cross-training. For example, if you have high arches and need extra cushioning for road running, the staff will point you to shoes with the right support and stability features. If you're a New Balance member, you can save your scan results directly to your personal account, so future purchases, in-store or online, can be matched to your stored measurements without another scan.
How the data improves your shoe selection
The scanner captures variations between your left and right feet, which most people have. Store staff use this to narrow down options from New Balance's extensive range, saving you time and eliminating the trial-and-error of trying on dozens of pairs.
Why a precise fit matters for your feet
Ill-fitting shoes can cause blisters, calluses, bunions, and even chronic pain, while also hindering your performance during physical activities. A precise fit from the 3D scanner reduces friction and pressure points, helping you avoid discomfort and move with better stability and agility, so you can stay active without foot-related setbacks.
When you use the scanner at one of the six verified stores, you're not just getting a size, you're getting a data-backed recommendation that matches your feet's exact shape and your activity needs. The staff's expertise, combined with the scan's precision, means you leave with shoes that feel like they were made for you, and you can trust that your purchase is based on more than a quick heel-to-toe measurement.
For the best experience, consider making an appointment at the store, though walk-ins are often accepted. That's the advantage of visiting a New Balance store with a 3D foot scanner: you get personalized service, accurate measurements, and a fit that prioritizes your foot health from the first step.
