To get Southwest wifi, turn your device to airplane mode, enable Wi-Fi, and connect to the "SouthwestWiFi" network. Then open your browser and go to southwestwifi.com to access the portal and log in.
How to connect to Southwest wifi
Follow these steps to get online once you're seated on the aircraft:
- Switch your phone, tablet, or laptop to airplane mode, then manually turn Wi-Fi back on.
- From your device's list of available networks, select "SouthwestWiFi."
- Open any web browser, you will be automatically redirected to the Southwest Wi-Fi portal.
- If you are a Rapid Rewards member, log in with your account credentials or use your flight confirmation number if your account is linked to the booking. Non-members can purchase access.
- Accept the terms of use to complete the connection.
Is Southwest wifi free?
As of October 24, 2025, all Southwest Rapid Rewards members receive free unlimited Wi-Fi on flights. You do not need to be a T-Mobile customer to get free Wi-Fi as a Rapid Rewards member. If you are a Rapid Rewards member but don't have your member number, you can use your flight confirmation number to access free Wi-Fi if your account is linked to the booking. For passengers who are not Rapid Rewards members or do not qualify for free Wi-Fi, Wi-Fi access costs $8 per device, per flight. The portal will prompt you to either log in as a member or enter payment information.
What is Southwest Starlink wifi?
Southwest is rolling out Starlink Wi-Fi, which offers faster speeds for streaming, gaming, and video calls, with over 300 aircraft expected to be equipped by the end of 2026. Flights equipped with Starlink Wi-Fi are identified in the Southwest App with "WiFi Powered by Starlink." This new system supports high-bandwidth activities like Netflix, Zoom, and HBO Max, applications that Southwest's older Wi-Fi system blocks to maintain stability. If you're comparing airline connectivity options, you can also see how to buy wifi on united to understand the different purchase processes and plan structures.
Troubleshooting Southwest wifi problems
If you cannot connect or the connection drops, try these fixes in order:
- Restart your device. This clears minor software glitches that can interfere with the network handshake.
- Forget the network and reconnect. In your Wi-Fi settings, select "Forget This Network" for "SouthwestWiFi," then re-select it and go through the portal again.
- Disable VPNs or proxy servers. Virtual private networks and proxies can block the portal's redirect page or interfere with authentication.
- Clear your browser cache. Stored data from a previous flight can cause the portal to load incorrectly. Clear your cache, restart the browser, and try again.
- If none of these steps work, ask a flight attendant for assistance. Wi-Fi is available on most Southwest flights, but availability can vary based on the aircraft and whether the flight is domestic or international.
Southwest wifi tips and rules
Southwest does not have seatback screens; you must use your own personal device to access Wi-Fi and entertainment. Headphones are required when listening to any audio onboard. Southwest offers free inflight entertainment, including movies, live TV, music, and games, streamed to your device, along with free messaging via iMessage and WhatsApp. Be mindful of bandwidth limits, on older systems, avoid streaming video or making video calls. Always use headphones for any audio content, and keep your screen brightness at a level that doesn't disturb neighbors.
