To change wifi on Alexa, you need to use either the Alexa app or your device's touchscreen, depending on the model. The process differs for speaker-based devices like the Echo Dot and screen-based devices like the Echo Show.
Before you change wifi on Alexa: Prerequisites
Before you begin, make sure your phone or tablet is connected to the new Wi-Fi network you want your Alexa device to use. Your Alexa device must be powered on and within range of that network. You will also need the password for the new Wi-Fi network. The Alexa app is required to change Wi-Fi settings on an Alexa speaker, so ensure it is installed and you are signed in to the same Amazon account linked to your device. If you don't have access to a compatible phone or tablet, you can connect Alexa to new wifi without app using a web browser instead. Rest assured, your routines and smart home groups on Alexa remain intact through this process.
How to change wifi on an echo or echo dot speaker
For speaker-based devices, you will change the Wi-Fi connection through the Alexa app. This method is also used when you are setting up Alexa for the first time or reconnecting after a network change.
- Open the Alexa app on your phone or tablet.
- Tap Devices from the bottom navigation bar.
- Choose the specific Alexa device for which you want to change the Wi-Fi settings from the list.
- Tap the gear icon in the upper right corner to open the device settings.
- Tap the Change link next to Wi-Fi Network (or Wi-Fi under Device Settings).
- The Alexa app will prompt you to place your Echo device into Setup mode.
- For many Echo and Echo Dot models, press and hold the Action button (the one with a dot) for about 15-20 seconds until the light ring turns orange. If your device doesn't have an Action button, hold Volume Up and Volume Down together instead.
- Once the device is in setup mode (flashing orange light), tap Continue or Yes in the Alexa app.
- The app will search for your device. Select your Alexa device from the list.
- Select Join Another Wi-Fi Network or choose the new network from the available networks.
- Enter the Wi-Fi password for the new network.
- Tap Connect. Alexa will confirm once your Echo is reconnected.
How to change wifi on an echo show or echo spot
If you have a screen-based device, you can change the Wi-Fi directly on the device without using the app.
- Ensure the Wi-Fi is active and within range of the Echo Show device.
- Swipe down from the home screen on your Echo Show or Echo Spot.
- Tap Settings (or say "Alexa, go to settings").
- Tap on Network (or Device Options > Network).
- Under available networks, tap the name of the new network.
- Type in the network password and follow the on-screen instructions.
- If you don't see the network, tap on Add a Network to manually type in the SSID and network information.
Troubleshooting: Alexa won't connect to new wifi
If your Alexa device fails to connect to the new network, try these common fixes.
First, restart your Alexa device by unplugging it for about 30-60 seconds and then plugging it back in. Also try rebooting your router by unplugging it for 30 seconds to resolve Wi-Fi network hiccups.
If you have dual-band Wi-Fi with separate 2.4GHz and 5GHz networks, try switching to the other network if you experience connectivity issues. Some Alexa devices perform better on one frequency.
If you wish to forget the old network, select the Forget option next to its name in the device's Wi-Fi settings within the Alexa app. This can prevent the device from trying to reconnect to the previous network.
