To cancel a Roku subscription, you need to stop auto-renewal through your Roku account, either on your Roku device or on the Roku website. This action prevents future charges but does not refund the current billing period.
Before you begin: is your subscription billed through Roku?
This is a critical warning: these instructions only cancel subscriptions billed directly by Roku. If you subscribed through a third-party provider like Disney+, Hulu, or Sling TV, you must contact that provider directly to manage or cancel. Subscriptions made directly with other streaming service providers require you to reach out to them, not Roku. You can verify who bills you by checking your payment history in your Roku account, and if you need to cancel at&t wifi you'll follow a similar provider-direct process.
How to cancel a Roku subscription on your device
Canceling directly on your Roku device is straightforward. Follow these steps:
- Press the Home button on your Roku remote.
- Highlight the channel (app) associated with the subscription you want to cancel.
- Press the Star (*) button on your Roku remote to open the options menu.
- Select Manage subscription from the options.
- Choose Turn off auto-renew to cancel the subscription.
If you have set a Roku PIN for purchases, you may need to enter it to confirm the cancellation on your device. This ensures you are the one making the change.
How to cancel a Roku subscription on the website
You can also cancel through the Roku website from any browser. Here is how:
- Go to my.roku.com/subscriptions and sign in to your Roku account.
- Under Active subscriptions, select the subscription you wish to cancel.
- Select Manage subscription and choose Turn off auto-renew to cancel the subscription.
Roku accounts are free to create and are necessary to manage subscriptions billed through Roku. This method gives you a clear view of all your active subscriptions in one place.
What happens after you cancel your Roku subscription
Canceling a subscription stops future automatic renewals, but you will retain access to the content until the end of your current billing cycle. No refund is given for the remaining days. After canceling, you should verify the cancellation in your account by checking that the subscription no longer appears as active. This confirmation ensures no further charges occur.
Still need help? Contact Roku support
If the above methods fail or you encounter issues, Roku customer support can assist. Visit the support page and choose live chat or phone support. Explain that you wish to cancel a subscription and provide your account details.
