To remove SOTI MobiControl from your Samsung tablet, you must first deactivate it as a device administrator and then uninstall the app from your device settings. This process works if your tablet is enrolled under the Work Profile management type, but if it is fully managed by an organization, you will need to contact your IT department for assistance.
What you need to know before you remove SOTI MobiControl from your Samsung tablet
SOTI MobiControl is a Mobile Device Management (MDM) agent that organizations use to enforce policies, deploy apps, and secure company data on Android devices. On Samsung tablets, Android supports three management types: Work Profile, Corporate Personally Owned (COPE), and Work Managed (fully managed). This guide applies only to Work Profile devices, where the agent runs in a separate work partition alongside your personal apps. Additionally, your organization's administrator must have turned on "Allow Un-enrollment from Device Agent" in Agent Settings; otherwise, the uninstall option will be blocked.
Step 1: Deactivate SOTI MobiControl as a device administrator
Before you can uninstall the app, you must revoke its device administrator privileges. This is the critical step because Android prevents uninstalling active device admins to protect enterprise security.
- Open the Settings app on your Samsung tablet.
- Navigate to Security and privacy > More security settings > Device admin apps.
- Locate SOTI MobiControl in the list of active device administrators.
- Turn off the toggle next to SOTI MobiControl.
A warning dialog will appear, explaining that deactivating the device admin will remove the app's ability to enforce policies and manage your device. Select Deactivate or Turn off to confirm. Once deactivated, the app no longer holds administrative control, and you can proceed to uninstall it.
Step 2: Uninstall the SOTI MobiControl app
After deactivating the device administrator, you can remove the app itself. On a Work Profile device, the agent is installed inside the work partition, so you need to access that specific area.
- Open the Settings app again.
- Navigate to Apps to open the list of all applications installed on the device.
- Tap the Work partition tab, which contains only work-related applications.
- Select SOTI MobiControl from the list.
- Tap Uninstall.
A confirmation dialog will appear. Select Delete or OK to finalize the removal. The app will be uninstalled from the work partition, and your tablet will no longer receive commands from the SOTI console.
Step 3: Restart your Samsung tablet
Restarting your tablet after uninstalling SOTI MobiControl ensures that all residual processes are cleared and the system fully releases any associated resources. Press and hold the power button, then select Restart from the power menu. Wait for the device to reboot completely. After restart, the work profile remains intact, but the SOTI MobiControl agent is gone, and your tablet will no longer be enrolled in that MDM instance.
What to do if you cannot remove SOTI MobiControl
If the deactivation step is blocked, the "Uninstall" button is grayed out, or you cannot find the Device admin apps option, your tablet is likely under a stricter management type. On a fully managed (Work Managed) device, the administrator has full control, and the agent cannot be removed locally. Similarly, if your tablet is enrolled in Samsung Knox Mobile Enrollment (KME), deleting or unenrolling the device from SOTI MobiControl does not remove it from the Samsung KME portal, the device will remain bound to the enrollment until an administrator releases it. In these scenarios, you must contact your organization's IT department or the device administrator. They can unenroll the device from the SOTI MobiControl console by logging in, selecting the device, and choosing "Unenroll" or "Delete" from the action bar. Unenrolling requests the agent to remove management data without wiping the device, while deleting removes it from the console entirely. If the administrator has disabled "Allow Un-enrollment from Device Agent," only they can force removal from the console side. For employer-issued devices, reaching out to IT is the only safe and authorized path, as attempting to bypass management controls may violate company policy or trigger remote locks. If you purchased the tablet second-hand and it is still enrolled, contact the previous owner's organization or the seller to request unenrollment; if that fails, Samsung support can help identify the enrollment status, but only the managing administrator can release the device.
