How Do I Cancel Afterpay



Afterpay has become a popular payment solution for online shoppers around the world. It allows you to make purchases now and pay for them later in four equal installments, without any interest or fees (if paid on time).

While Afterpay provides a convenient and flexible way to shop, you may find yourself needing to cancel your Afterpay agreement for various reasons. Whether you’ve changed your mind about a purchase or experienced a change in financial circumstances, knowing how to cancel Afterpay is essential. In this article, we will guide you through the cancellation process, step by step.

Before we delve into the details, it’s important to understand how Afterpay works. When you make a purchase using Afterpay, the total amount is divided into four equal payments, which are automatically deducted from your linked payment card every two weeks. This allows you to spread out the cost of your purchase and budget more effectively.

However, there may be instances when you need to cancel your Afterpay agreement. This could be due to various reasons, such as changing your mind about a purchase, finding a better deal elsewhere, or simply being unable to make the payments. Whatever the reason, canceling Afterpay is a straightforward process if you follow the necessary steps.


Understanding Afterpay

Before diving into the cancellation process, it’s important to have a clear understanding of how Afterpay operates and the benefits it offers.

Afterpay is a buy now, pay later service that allows you to make purchases and split the total cost into four equal installments. These installments are automatically deducted from your linked debit or credit card every two weeks. The best part? There are no interest charges or additional fees if you pay on time.

One of the key advantages of Afterpay is its simplicity. You can sign up for an Afterpay account easily, either through the Afterpay website or the merchant’s checkout page. Once you have created an account and linked your preferred payment card, you can start using Afterpay for your online purchases.

Another benefit of Afterpay is that it doesn’t require a credit check. Unlike traditional credit options, Afterpay relies on your existing financial information and transaction history to evaluate your eligibility. This makes it accessible to a wide range of shoppers, including those with limited or no credit history.

Afterpay is widely accepted by thousands of online retailers, making it a versatile payment option for various shopping needs. From fashion and beauty to electronics and home decor, you can use Afterpay to buy products across a wide range of categories.

Afterpay offers an easy-to-use customer portal where you can access all your purchases, payment schedules, and account details. This allows you to stay organized and keep track of your payments. You can also manage your account settings, such as updating your payment card or changing your payment dates, directly from the portal.

Additionally, Afterpay provides a variety of resources to help customers understand their financial commitments and make informed decisions. The Afterpay website provides detailed information about how their service works, including FAQs, payment guides, and a customer assistance center.

Now that you have a better understanding of Afterpay, let’s explore the steps to cancel your Afterpay agreement if the need arises.


Reasons for Canceling

There are several reasons why you may need to cancel your Afterpay agreement. Life is unpredictable, and circumstances can change, making it necessary to reassess your financial commitments. Here are some common reasons for canceling Afterpay:

  1. Change of Mind: You might have made a purchase with Afterpay but later decided that it’s not what you need or want anymore. In such cases, canceling Afterpay allows you to return the item without being bound to the payment plan.
  2. Better Deal Elsewhere: Perhaps you found a better price for the same product elsewhere, or you stumbled upon a more suitable alternative. By canceling Afterpay, you can reconsider your purchase options and make a more informed decision.
  3. Financial Constraints: Unexpected expenses or changes in your financial situation can make it challenging to meet the installment payments. If you are struggling to make the payments, canceling Afterpay can help alleviate financial stress.
  4. Impulse Buying: We’ve all been there – making impulsive purchases without fully considering the long-term financial impact. If you find yourself frequently using Afterpay and accumulating debts, canceling it can help you regain control of your spending habits.
  5. Disputes or Issues with the Merchant: If you encounter issues with the product or service you purchased through Afterpay, such as receiving a faulty item or facing unresolvable disputes with the merchant, canceling Afterpay can be a way to protect yourself from further complications.

Regardless of the reason for canceling Afterpay, it’s essential to take proactive steps to address your concerns and find a resolution that suits your needs. By canceling, you can regain control of your finances and make decisions that align with your current circumstances.


How to Cancel Afterpay

If you’ve decided to cancel your Afterpay agreement, follow these steps to ensure a smooth and hassle-free cancellation process:

  1. Verify Eligibility: Before initiating the cancellation, make sure that you meet the eligibility criteria set by Afterpay. Check if you have any outstanding payments or pending orders that need to be resolved before canceling.
  2. Log into your Afterpay Account: Visit the Afterpay website and log into your account using your registered email address and password. If you have forgotten your password, you can reset it through the provided options.
  3. Access Your Orders: Once logged in, navigate to your account settings or dashboard, where you can access your recent orders and payment details.
  4. Select the Order: Identify the specific order you wish to cancel. Click on the order or transaction to view the associated details.
  5. Initiate the Cancellation: Look for an option to cancel the order within your Afterpay account. The cancellation process may vary depending on the merchant’s policies, but typically there is an option or button labeled “Cancel” or “Request Cancelation.”
  6. Follow Additional Instructions: Depending on the merchant and the status of your order, you may be required to provide additional information or follow specific instructions to complete the cancellation. Read and follow any prompts or instructions provided to ensure a successful cancellation.
  7. Confirmation: After submitting the cancellation request, you should receive a confirmation message or email stating that your request is being processed. Keep this confirmation for reference and documentation purposes.

It’s important to note that canceling the order through Afterpay does not automatically cancel any obligations with the merchant. You might still need to contact the merchant directly regarding the order and any associated refunds or returns.

If you encounter any difficulties or have further questions during the cancellation process, Afterpay provides customer support to assist you. Reach out to their customer service team for guidance and clarification.

Now that you have canceled your order, the next step is to ensure any remaining balances are paid off.


Cancel Your Afterpay Order

Once you have initiated the cancellation process with Afterpay, it’s crucial to follow through and ensure any remaining balances associated with the order are appropriately resolved. Here’s what you need to do:

  1. Review Payment Schedule: Check your Afterpay account or payment schedule to determine if any installment payments are still due for the canceled order. Note down the remaining balances and their respective due dates.
  2. Make Payments as Scheduled: If there are any pending installments, make sure to fulfill the payments as per the original schedule. Failure to do so may result in late fees or penalties.
  3. Verify Refund or Return Policies: Review the merchant’s refund or return policies for the canceled order. Understand the process for returning the item and how to request a refund, if eligible. It’s important to initiate the return process if necessary and follow the required steps.
  4. Follow Merchant’s Instructions: Each merchant may have specific instructions for returns or refunds. Adhere to those instructions and provide any required information, such as proof of purchase or return tracking details, to ensure a smooth resolution.
  5. Confirm Refund or Adjustment: After returning the item or requesting a refund, keep track of the process and confirm that the refund is processed correctly. Check your bank account or payment card statement to ensure that the refund or adjustment is reflected accordingly.

It’s important to note that the cancellation process with Afterpay and the refund or return process with the merchant may have separate timelines and requirements. Stay proactive and keep communication channels open with both Afterpay and the merchant to ensure a seamless resolution.

If you encounter any obstacles or difficulties during the cancellation process, don’t hesitate to reach out to Afterpay’s customer service for assistance. They are available to address any concerns and provide guidance to customers.

Once you have canceled your Afterpay order and resolved any remaining balances, it’s advisable to contact Afterpay to confirm the closure of your account to avoid any future payment-related issues.


Pay Off Any Remaining Balance

After canceling your Afterpay order, it is crucial to ensure that any remaining balance associated with the canceled order is paid in full. Follow these steps to settle any outstanding payments:

  1. Check your Afterpay Account: Log into your Afterpay account and review your payment schedule. Take note of any remaining installments or balances that need to be paid.
  2. Make Timely Payments: Make sure to honor your payment obligations and pay off any remaining balances as per the originally scheduled due dates. Failure to do so may result in late fees or penalties.
  3. Payment Method: Ensure that your linked payment card or bank account has sufficient funds to cover the remaining balance. If needed, update your payment method details to avoid any payment processing issues.
  4. Set Reminders: To avoid missing payment deadlines, consider setting reminders or alerts on your phone or computer. Stay organized and make timely payments to prevent any potential negative impacts on your credit score.
  5. Review Payment History: Regularly check your payment history within your Afterpay account to keep track of the payments made and ensure you don’t overlook any outstanding balances.
  6. Confirmation: Once you have made the final payment and the remaining balance is cleared, check your Afterpay account to ensure that the status for the canceled order reflects as fully paid or closed.

By paying off any remaining balances promptly, you can ensure that you fulfill your financial obligations and maintain a good standing with Afterpay. This will also prevent any potential complications or issues arising from unpaid balances.

If you encounter any difficulties or have questions regarding the payment process, don’t hesitate to reach out to Afterpay’s customer service. They are available to assist you and provide any necessary guidance to ensure a seamless payment settlement.

Now that you have settled any remaining balances, it’s important to reach out to Afterpay to confirm the closure of your account and the resolution of your payment arrangement.


Contact Afterpay Customer Service

If you have any questions or encounter any issues during the cancellation process or while settling remaining balances, don’t hesitate to reach out to Afterpay’s customer service. They are there to assist you and provide the necessary guidance. Here’s how you can contact them:

  1. Customer Service Hotline: Afterpay provides a dedicated customer service hotline that you can call to seek assistance. Look for the customer service contact number on the Afterpay website or in your account settings. Be prepared with your account information and details regarding your cancellation or payment concerns.
  2. Online Support: Afterpay also offers an online support system where you can submit inquiries or contact them via live chat. Visit the Afterpay website and look for the “Contact” or “Support” section to access their online support channels.
  3. Email Communication: If preferred, you can contact Afterpay through email. Check the Afterpay website or your account settings for the designated email address to send your inquiries or concerns. Be sure to provide all relevant details and account information for a prompt response.
  4. Social Media Platforms: Afterpay is active on various social media platforms. You can reach out to them through direct messages or by mentioning them in your posts. They often have dedicated customer support teams monitoring their social media accounts, ensuring a timely response to customer inquiries.
  5. Documentation and Photographs: If you need to provide documentation or photographs related to your cancellation or payment issues, follow the instructions provided by the customer service representative. Ensure that you provide clear and accurate information to enable a swift resolution.

When contacting Afterpay’s customer service, it’s important to be patient and provide as much information as possible to help them understand your situation. Keep any relevant order numbers, transaction details, and screenshots readily available for reference.

If your query or concern is unresolved or not addressed satisfactorily by the customer service representative, don’t hesitate to escalate the matter or request to speak to a supervisor for further assistance.

Remember, regular and effective communication with Afterpay’s customer service can lead to a quicker resolution and ensure that your cancellation and payment concerns are addressed in a satisfactory manner.


Confirm Cancellation and Account Closure

After following the necessary steps to cancel your Afterpay order and settling any remaining balances, it’s important to confirm the cancellation and ensure the closure of your Afterpay account. This will help prevent any future payments or issues related to the canceled order. Follow these steps to confirm the cancellation and account closure:

  1. Verify Order Cancellation: Once you have canceled your order through Afterpay, check the order status within your Afterpay account to ensure that it reflects as canceled or closed.
  2. Review Payment Schedule: Take another look at your payment schedule to confirm that no further payments are due for the canceled order. Check for any discrepancies or outstanding balances.
  3. Contact Afterpay: Reach out to Afterpay’s customer service to explicitly confirm the cancellation of your order and request the closure of your Afterpay account. Provide all necessary information and account details to ensure a smooth closure.
  4. Account Closure Confirmation: After contacting customer service, request a confirmation email or reference number stating that your account has been closed. This will serve as proof of closure and provide peace of mind.
  5. Monitor Payment Card Statements: Keep an eye on your bank account or payment card statements in the following weeks to ensure that no unexpected payments are deducted. If you notice any irregularities, promptly contact Afterpay’s customer service for assistance.
  6. Remove Payment Card Details (Optional): If you wish, remove your payment card details from your Afterpay account to prevent any accidental use or unauthorized transactions.

By confirming the cancellation of your order and the closure of your Afterpay account, you can be confident that your financial commitment to Afterpay has been resolved. This ensures that you won’t encounter any further payment-related issues or obligations in the future.

Keep any confirmation emails or reference numbers obtained during the closure process for future reference. This will help you in case of any discrepancies arise or if you need to provide proof of account closure to Afterpay in the future.

With the cancellation and account closure confirmed, you can now rest assured that your Afterpay obligations have been successfully resolved.


Frequently Asked Questions (FAQs)

Here are some common questions and answers related to canceling Afterpay:

  1. Can I cancel Afterpay if I have already made some payments?
    Yes, you can still cancel Afterpay even if you have made some payments. However, keep in mind that canceling Afterpay does not guarantee a refund for the payments you have already made. You will need to reach out to the merchant directly regarding any refund or return requests.
  2. Is there a cancellation fee for Afterpay?
    Afterpay does not charge a fee for canceling your account or orders. However, it’s essential to review the merchant’s cancellation policies, as they may have their own terms and conditions regarding cancellations and refunds.
  3. Can I cancel Afterpay if I haven’t received my order yet?
    Yes, you can still cancel Afterpay even if you haven’t received your order. Follow the cancellation process mentioned earlier in this article to initiate the cancellation for the specific order.
  4. What happens if I don’t cancel Afterpay and miss a payment?
    If you don’t cancel Afterpay and miss a payment, you may be charged a late fee by Afterpay. It’s important to reach out to Afterpay’s customer service immediately to address the missed payment and find a resolution.
  5. Can I use Afterpay again after canceling?
    Yes, you can still use Afterpay again after canceling. Canceling Afterpay does not permanently restrict you from using their services in the future. Simply create a new account and continue using Afterpay for your future purchases.
  6. Will canceling Afterpay affect my credit score?
    Afterpay does not conduct a credit check, and canceling Afterpay itself does not directly impact your credit score. However, it’s essential to understand that non-payment or late payments on an Afterpay order may be reported to credit bureau agencies and could potentially affect your credit standing.

If you have any further questions or concerns regarding canceling Afterpay, it’s best to contact their customer service for personalized assistance. They can provide you with the most accurate and up-to-date information based on your specific situation.



Canceling Afterpay doesn’t have to be a complicated process. By following the steps outlined in this article, you can successfully cancel your Afterpay agreement and resolve any remaining balances associated with your canceled order. Remember to review your payment schedule, make timely payments, and reach out to Afterpay’s customer service for any questions or concerns you may have.

Whether it’s due to a change of mind, financial constraints, or other reasons, canceling Afterpay allows you to reassess your financial commitments and regain control over your spending. It’s important to stay proactive, communicate clearly with Afterpay, and adhere to the instructions provided by the merchant for returns or refunds.

By confirming the cancellation and closure of your Afterpay account, you can have peace of mind knowing that your obligations with Afterpay have been successfully resolved. Keep any confirmation emails or reference numbers for future reference and monitor your payment card statements to ensure that no unexpected payments are deducted.

If you have any further questions or concerns, don’t hesitate to reach out to Afterpay’s customer service. They are there to assist you throughout the cancellation process and provide the necessary guidance. By canceling Afterpay in a timely and organized manner, you can move forward with confidence in your financial decisions.

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