To reset parental PIN on Amazon Fire tablet, you need to know whether you are changing a PIN you remember or recovering a forgotten one. If you have forgotten the PIN, the tablet must be connected to Wi-Fi to complete the reset process.
Before you start: know your parental controls pin scenario
There are two distinct scenarios: you either know your current PIN and want to change it, or you have forgotten it and need to reset it. A reset requires an active Wi-Fi connection because the tablet communicates with Amazon's servers to verify your account. Also, note that the parental controls PIN is separate from the device lock screen passcode; resetting one does not affect the other.
How to reset a forgotten parental pin on your Amazon Fire tablet
This is the primary method for users who cannot remember their PIN and are already on the Adult Profile lock screen.
- From the Adult Profile lock screen, double-tap the white box that says "Parental Controls--ON".
- Enter an incorrect Parental Controls password five times in a row. After the fifth incorrect attempt, the "Incorrect Password" message will change to a "Reset your Parental Controls password" link (which may appear in blue or orange).
- Tap this "Reset your Parental Controls password" link.
- Enter your Amazon account password when prompted.
- Enter your new Parental Controls password and tap "Finish".
After completing these steps, your new PIN is active and you can use it to access the parental controls settings.
How to change a parental pin you already know
If you remember your current PIN and simply want to update it, follow this method from within the Adult Profile.
- Access the Adult Profile on the Fire tablet.
- Open the Amazon Kids app.
- Tap the settings gear icon next to the child's profile.
- Scroll down to "General Settings".
- Turn off "Enable Child's Lock Screen Password" if it is on (this step is optional if you only want to change the parental PIN).
- Enter your current Parental Controls password to proceed.
- Select "Change PIN" and enter your new PIN.
This method lets you set a new PIN without needing to perform a full reset.
What to do if you're locked out of the adult profile
If you are stuck in a Child Profile and cannot access the Adult Profile, you will need to reset the Device Lock Screen PIN or passcode first. This is because the child profile lock screen blocks access to the adult profile entirely. To regain entry, you must reset the device passcode. For full instructions on this process, see how to unlock my Amazon tablet.
Once you have unlocked the device and are back in the Adult Profile, you can then use the forgotten PIN reset method described above to reset your parental controls PIN.
Last resort: factory reset your Fire tablet
If all other methods fail, a factory reset will remove all downloaded content, account information, and device settings. This should only be used as a final option. A factory reset can be performed remotely from your Amazon account by navigating to Content & Devices > Devices > Choose the Fire > More Actions > Remote Factory Reset. For complete step-by-step instructions, see how to factory reset a Amazon Fire tablet.
After a factory reset, you will need to set up the tablet from scratch, which includes re-entering your Amazon account credentials and reconfiguring parental controls. Once set up, you can then choose to turn off parental controls on Amazon Fire tablet or set a new PIN.
