To reset parental controls password on Amazon Fire tablet, enter an incorrect password five times. Once the "Reset Your Parental Controls Password" link appears, tap it and verify your Amazon account password to set a new PIN, but your tablet must be connected to Wi-Fi for this to work.
Step-by-step: Reset your password with your Amazon account
- On the locked Parental Controls screen, enter the wrong password five times.
- After the fifth attempt, a "Reset Your Parental Controls Password" or "Reset Your PIN" link will appear on the screen.
- Tap this reset link, which will then prompt you to enter your Amazon account password for verification.
- Once your Amazon account password is successfully entered, you can proceed to set a new Parental Controls password.
This is the only standard method to unlock your Amazon tablet when you have forgotten the Parental Controls PIN. The "Remote Lock" feature found on Amazon's "Manage Your Content and Devices" page can reset a Device Lock Screen PIN, but it does not reset a forgotten Parental Controls password as of December 2020.
What to do if the standard reset doesn't work
If the tablet is not connected to Wi-Fi, or if you have also forgotten your Amazon account password, a factory reset is typically the only remaining option. Additionally, if the tablet is stuck in a Child Profile with Wi-Fi disabled, the password reset option may not appear, necessitating a factory reset. A factory reset will erase all downloaded content, in-app purchases, personal data, and deregister the device from your Amazon account.
How to factory reset your Amazon Fire tablet from settings
If you can still access the tablet's system settings, navigate to "Settings" > "Device Options" > "Reset to Factory Defaults". Confirm the action, and the device will erase everything and restart. This is the cleanest path if you simply want to start over and can unlock the device to reach the settings menu.
How to factory reset using recovery mode
If the device is unresponsive or you are completely locked out, use recovery mode. Power off the tablet, then press and hold the "Power" and "Volume Down" buttons simultaneously until the Amazon system recovery screen appears. In Recovery Mode, use the volume keys to navigate to "wipe data/factory reset" and the power button to select it, then confirm by selecting "Yes, delete all user data".
After the reset: Setting up your tablet again
After a factory reset, you will need to re-register the device to your Amazon account and re-download any content. Once the tablet is back to its out-of-box state, you can set new parental controls with a fresh password you will remember.
