To turn on closed caption on Amazon Prime, start playing a title that supports subtitles or captions and access the playback menu. During playback, tap your device's screen, move your mouse over the video, or press a remote button to reveal the closed caption or subtitles icon, which looks like a speech bubble or "CC".
How to turn on closed caption on Amazon Prime: The universal playback method
The most straightforward way to turn on closed caption on Amazon Prime is through the in-playback menu, which works across nearly every device. While a title is playing, open the playback controls by tapping the screen on a mobile device, moving your cursor over the video on a web browser, or pressing the appropriate button on your remote. Look for the closed caption or subtitles icon, often a speech bubble or "CC", and select it. Choose the desired track, such as "English CC" or "SDH." Note that this method applies per title; Prime Video generally does not offer a universal "always-on" setting for all content across every device. If the icon is not visible, the specific title does not include captions, as availability depends on the title and your device.
Turn on closed captions on smart TVs
On smart TVs from Samsung, LG, Sony, and other brands, the steps are nearly identical. Open the Amazon Prime Video app and start playing a movie or show. During playback, press the gear icon on your remote or look for a dedicated CC button. From the playback menu that appears, select the subtitles or closed caption option. Choose your preferred language or caption track, such as "English CC." The captions will display immediately. If you need to turn off closed captions on Amazon Prime later, repeat these steps and select "Off" from the same menu.
Turn on closed captions on mobile devices
For iPhone and Android devices, launch the Amazon Prime Video app and begin playing your chosen title. Tap the screen once to bring up the playback controls. Look for the speech bubble or CC icon, then tap it to open the subtitles menu. Select the caption track you want, such as "English SDH." To turn subtitles off on Prime Video, tap the same icon and choose "Off." This per-title method ensures you can quickly enable captions in noisy environments or when following dialogue is difficult.
Turn on closed captions on a web browser
When using Chrome, Firefox, Safari, or another browser, go to the Amazon Prime Video website and start playing a title. Move your cursor over the video player to reveal the playback options. Click the CC icon, which appears as a speech bubble or the letters "CC." From the dropdown, select your preferred caption track. If you later want to turn off closed caption on Amazon prime, simply click the CC icon again and choose "Off." This method works on any computer and is ideal for viewers who want to turn on subtitles while watching in a shared or quiet space.
Turn on closed captions on Fire TV devices
On Fire TV devices, you have two ways to enable captions. For per-title control, launch the Amazon Prime Video app, start a title, and press the Menu button on your Fire TV remote. Navigate to the Subtitles or CC option in the playback menu and select your desired track. For a global setting that applies to all Prime Video content on the device, go to Settings > Accessibility > Closed Captions and turn the feature on. This global path is useful if you consistently need captions, though note that it may not override per-title settings for every piece of content. To turn subtitles off on Prime Video using the per-title method, return to the playback menu and select "Off."
Customize your closed captions
On supported devices, you can adjust the appearance of captions through the Subtitles Settings menu. While playing a title, access the playback menu and look for a settings or gear icon near the subtitles option. From there, you can modify text size, color, and background opacity to improve readability. The range of customization options varies depending on your device, so not all settings may be available on every smart TV, phone, or streaming stick. These adjustments are especially helpful for viewers with visual impairments or those watching in bright rooms where standard captions are hard to read.
Troubleshooting closed captions on Amazon Prime
If captions do not appear after you enable them, start by checking your internet connection, as a weak signal can prevent captions from loading. Ensure the Prime Video app and your device's firmware are both updated to the latest versions, as outdated software often causes compatibility issues. Clear the app cache from your device's settings menu to resolve temporary glitches. Restart your device, whether it is a smart TV, phone, or Fire TV, to refresh the system. If problems persist, remember that not all titles support captions; look for the CC icon during playback to confirm availability. Following these steps should restore caption functionality for most issues.
