To turn off closed caption on Amazon Prime, you must disable captions individually for each title you watch, as there is no universal setting to turn them off for everything at once. If you are also hearing an unwanted narration, you may need to turn off audio description on Amazon prime separately. Start playing any movie or show, then access the playback menu to find the closed caption or subtitles icon and select "Off" from the language list.
How to turn off closed caption on Amazon Prime: The universal first step
The core method works the same way on nearly every device. Begin playing a title that supports subtitles or captions. Tap your device's screen, move your mouse, or press a button on your remote to bring up the playback menu. Look for the Closed Caption or Subtitles icon (often shown as "CC" or a speech bubble). Select that icon, then choose "Off" from the list of available languages or options. This disables captions for that specific video only.
Turn off closed captions on an Amazon Fire TV Stick or Cube
If you are using an Amazon Fire TV Stick or Fire TV Cube, the steps are slightly different from the universal method. Play the movie or TV show you want to watch. Press the Menu button on your Fire TV remote (this button often shows three horizontal lines) to open the quick settings menu for the video. Select "Subtitles" from that menu. You will see the currently active language (for example, "English [CC]"). Select that language to switch subtitles to "Off." Alternatively, you can navigate to the "Subtitles" option, press "OK," and select "Off."
Turn off closed captions on a Roku device
On a Roku device, the setting is handled at the system level rather than inside the Prime Video app. Press the Home button on your Roku remote. Scroll to the Settings menu. Select "Accessibility" or "Captions." Choose "Captions mode" from the menu, then select "Off" for when captions appear. Note that Roku devices do not support subtitle presets within Prime Video; you can edit subtitle appearance from the Roku Settings menu, but the captions mode setting controls whether they show at all.
Troubleshooting: Captions won't turn off on Prime Video
If captions persist after you have followed the steps above, check your device-level accessibility settings. Some devices, such as Fire TV, have system-wide closed caption settings that can override the Prime Video app's per-title setting. Make sure those accessibility captions are turned off. Next, ensure your Prime Video app and device firmware are up to date. Restart your device to clear temporary glitches. If the problem continues, clear the app cache for Prime Video through your device's settings menu. If you later need to restore them, you can turn on closed caption on Amazon prime again at any time. These steps usually resolve persistent captions that refuse to turn off.
If you need to turn on subtitles instead, the process is the same: during playback, access the closed caption or subtitles icon and select your preferred language from the list. To turn on subtitles, follow the same universal first step and choose a language other than "Off."
