To reset a Logitech wireless keyboard like the MX Keys, you can perform either a soft reset to clear pairing issues or a hard reset to restore factory defaults. A soft reset erases all Bluetooth and Unifying receiver connections, while a hard reset returns every key and customization to its original state.
Why reset your Logitech MX Keys keyboard
There are two types of resets for the Logitech MX Keys, each serving a different purpose. A soft reset clears all stored pairings, which is the most effective fix when the keyboard won't connect, drops connections, or responds erratically. If the keyboard remains completely unresponsive, you may first need to unlock a Logitech wireless keyboard before a reset can take effect. If a stuck key or mode is causing the lock-up instead, you can unlock my Logitech keyboard without losing your pairings. A hard reset, performed through Logi Options+ software, restores all factory defaults, including any custom key assignments, backlight settings, and Fn row configurations. This is useful when you want to prepare the keyboard for a new computer or user, or if software-level issues persist after a soft reset.
How to soft reset the Logitech MX Keys (clear pairings)
This method removes all saved Bluetooth and Unifying connections from the keyboard's memory. After this reset, you will need to re-pair the keyboard with your devices.
- Turn off the keyboard using the power switch on its back edge.
- Press and hold the key combination specified in your keyboard's manual for about 3 seconds. This clears the keyboard's Bluetooth pairing memory for the selected device slot.
- On your computer, open Bluetooth settings and remove or "forget" the Logitech MX Keys keyboard from the list of paired devices.
- If you use the Logitech Unifying receiver, plug it into your computer. Open the Logitech Unifying software (or Logi Options+) and follow the prompts to re-pair the keyboard with the receiver. This step effectively clears the Unifying connection and establishes a fresh one.
How to hard reset the Logitech MX Keys to factory settings
A hard reset requires Logi Options+, the recommended customization software, as the older Logitech Options has reached end of support. This process restores every key and setting to its original default.
- Download and install Logi Options+ from the official Logitech website.
- Open Logi Options+, select your MX Keys keyboard from the device list, and navigate to the settings or reset section to restore factory defaults.
Reconnect your keyboard after a reset
After the reset, you must re-pair the keyboard with your computer or device via Bluetooth settings. For Bluetooth connection:
- Turn on the keyboard using the power switch.
- Press and hold the appropriate Easy-Switch key (1, 2, or 3) until the LED blinks rapidly to enter pairing mode.
- On your computer, open Bluetooth settings, find "Logitech MX Keys" in the list of available devices, and select it to complete pairing.
For Unifying receiver connection:
- Ensure the Unifying receiver is plugged into your computer.
- Turn on the keyboard. It should connect automatically if the receiver was previously paired. If not, open the Logitech Unifying software or Logi Options+ and follow the pairing instructions.
- Test the connection by typing in a text field. If the keyboard responds without delay, the connection is stable.
Troubleshooting an unresponsive MX Keys keyboard
If the keyboard remains unresponsive after a reset, Logi Options+ is the recommended support tool. Open the software and check for any error messages or firmware update prompts. The application can often diagnose and resolve connection issues automatically. If the problem persists, check the battery level by pressing the battery check button (if your model has one) or by looking at the battery indicator in Logi Options+.
