To redeem a PlayStation gift card, you need to enter the 12-digit code on your console, the PlayStation website, or the PlayStation App to add funds to your wallet. However, the most important rule is that your PlayStation gift card is region-locked and must match your account's country or region.
Before you redeem your PlayStation gift card: region-locking
PlayStation gift cards are strictly region-locked. This means a card purchased in one country can only be redeemed on a PlayStation Network account registered in that same country or region. You cannot change your PSN account's country or region after it has been created. If you try to redeem a card from a different region, you will receive an error message, and the code will not work. This is a common mistake, so always verify that the card's region matches your account before you begin. If you need to manage your payment methods instead, you can remove a card from PlayStation.
How to redeem a PlayStation gift card on a PS5 console
There are two ways to redeem your code on a PS5.
- From the PlayStation Store home screen, select your profile icon at the top of the screen.
- Choose "Redeem Code" from the drop-down menu.
- Carefully enter the 12-digit code and select "Continue."
Alternatively, while in the PlayStation Store, press the triangle button on your controller to open the menu. Then select "… (More)" followed by "Redeem Code," enter the 12-digit code, and select "Redeem."
How to redeem a PlayStation gift card on a PS4 console
- Go to the PlayStation Store from your PS4 home screen.
- Scroll down the sidebar on the left side of the screen.
- Select "Redeem Codes."
- Enter the 12-digit code and select "Continue."
How to redeem a PlayStation gift card on the website
- Go to the official PlayStation Store website and sign in to your account.
- Select your profile icon at the top of the screen.
- Choose "Redeem Code" from the dropdown menu.
How to redeem a PlayStation gift card on the app
- Open the PlayStation App and sign in.
- Tap the PS Store icon at the bottom of the screen.
- Tap the menu icon (three lines or a shopping cart) on the right side of the screen.
- Select "Redeem Code."
- Enter the 12-digit code and tap "Confirm" or "Redeem."
Troubleshooting: 12-digit codes vs. 10-digit discount codes
PlayStation gift card codes are 12 digits long and consist of letters and numbers. These are the codes you enter through the "Redeem Code" option to add wallet funds. Discount codes, however, are 10 digits long and are applied directly in your shopping cart during checkout on the PlayStation Store, not through "Redeem Code." If you have a 10-digit code, do not try to redeem it through the gift card process. If you still need a 12-digit code, you can buy 1 voucher using fnb e-wallet for a quick digital top-up.
After you redeem: checking your wallet and other tips
Once redeemed, funds are instantly added to your PSN wallet and are permanently attached to the account they were redeemed on. To check your PlayStation wallet, go to your account settings on your console, website, or app to view your current balance. Funds cannot be transferred between accounts. Most PSN codes do not expire, but you should always check for an expiration date on your specific card. If you encounter any issues during redemption, you may need to contact PlayStation support for assistance. The funds you add can be used to purchase games, add-ons, subscriptions, or even to get Discord on PlayStation. You can also use the wallet balance to add money to your PlayStation wallet from other sources if needed.
