To open a Brinks Home Security Safe, insert the round-top Companion Entry Key into the lock cylinder (but do not turn it), then press “*” on the keypad, enter your personal code, press “#”, and wait for the “GOOD” tone before turning the key to the right. This is the standard electronic keypad and companion key method that works for most Brinks Home Security Safes.
Identify your Brinks home security safe's keypad and keys
Your Brinks safe uses a digital keypad mounted on the door, typically with numbers 0-9 and “*” and “#” buttons. Two physical keys come with the safe: the round-top Companion Entry Key, which is used for everyday unlocking alongside the keypad, and the square-top Emergency Override Key, which bypasses the electronics entirely. The round-top key fits into a lock cylinder usually located below or beside the keypad, while the square-top key fits into a separate, often hidden, override lock.
Unlock the safe with your personal code and companion key
Follow this verified sequence exactly to avoid locking yourself out:
- Insert the round-top Companion Entry Key into the lock cylinder, but do not turn it yet.
- Press the “*” button on the keypad.
- Enter your personal code (the PIN you set when you first programmed the safe).
- Press the “#” button.
- Wait for the LCD display to show “GOOD” and listen for a tone.
- Turn the Companion Entry Key to the RIGHT while the tone sounds.
This sequence works because the key acts as a mechanical enabler while the keypad validates your code. If you turn the key before entering the code, the lock will not release.
Open the door within 3 seconds
The electronic lock automatically re-engages after 3 seconds, so you must pull the door handle immediately after the “GOOD” tone. If you hesitate, the bolt will slide back into place, and you will need to repeat the entire keypad sequence. This short window is a security feature designed to prevent unauthorized access, so keep your hand on the handle before pressing “#”.
Use the emergency override key if the keypad fails
If the keypad is unresponsive due to dead batteries or a forgotten code, the square-top Emergency Override Key provides direct mechanical access. Insert the square-top key into its lock cylinder (often hidden behind a small cover or on the edge of the door), turn it counterclockwise, and pull the door open. This method bypasses the electronics entirely, so it works even when the keypad is completely dead.
Replace the batteries without losing your code
Digital keypads on Brinks safes are powered by 4 “AA” batteries, which should be replaced at least once a year. The battery compartment is often to the right of the keypad; press firmly on the cover and slide it to the right to remove it. Install 4 new “AA” batteries, ensuring correct polarity (+ and, alignment), then replace the cover. The keypad memory will not be erased if the batteries are removed or fail, so your personal code remains intact after a battery swap.
What to do if you are still locked out
If neither the keypad method nor the emergency override key works, contact Brinks customer support or a professional locksmith who specializes in safes. Do not attempt to drill or pry the safe open, as this can permanently damage the lock mechanism and void your warranty. Provide your safe’s model number and proof of purchase to customer support for faster assistance. A locksmith can use non-destructive techniques to open the safe without harming its security features.
