You cannot get the Xfinity app directly on a Vizio Smart TV because Xfinity does not have an agreement with Vizio to offer the Xfinity Stream app on their platform. However, you can still watch Xfinity content on your Vizio screen by using one of two official workarounds: casting from a mobile device or connecting an external streaming device.
Can you get the Xfinity app on Vizio Smart TV?
The short answer is no. The Xfinity Stream app is not available in the Vizio app store, and Xfinity currently has no agreement with Vizio to bring the app to their smart TV platform. This means you cannot download the app directly onto your Vizio TV. To watch Xfinity content, you must use either the casting method or plug in a supported external streaming device, so you may want to download Xfinity stream app on smart TV platforms like Roku or Fire TV that do support it. Both methods are officially supported by Xfinity and give you access to live TV, on-demand shows, and your cloud DVR recordings.
What you need before you start
Before you try either method, make sure you have the following ready:
- An active Xfinity TV subscription. Xfinity Stream is included with your service at no additional charge, though data charges may apply if you stream away from your home network.
- A Vizio Smart TV that is connected to the internet. For casting, your TV must support Google Chromecast or Apple AirPlay. Most modern Vizio Smart TVs with SmartCast have this built in.
- Either a compatible mobile device (iOS or Android) for casting, or an external streaming device such as a Roku, Amazon Fire TV, or Apple TV.
- Your Xfinity ID and password to sign in to the Xfinity Stream app.
Method 1: Cast the Xfinity Stream app to your Vizio TV
Casting is the fastest way to watch Xfinity on your Vizio without buying extra hardware. This method works with both iOS and Android devices.
- Connect your Vizio TV and your mobile device to the same Wi-Fi network. Both must be on the same network for casting to work.
- On your mobile device, download and open the Xfinity Stream app. Sign in with your Xfinity ID and password.
- Find the content you want to watch, live TV, a recorded show, or an on-demand movie, and start playing it on your phone or tablet.
- Tap the Cast icon (a rectangle with a Wi-Fi symbol in the corner) or the AirPlay icon, depending on your device. Select your Vizio TV from the list of available devices.
- The content will begin playing on your Vizio TV. You can use your mobile device as a remote to pause, play, or change channels.
If you prefer to stream Xfinity on Samsung smart TV instead, you can download the Xfinity Stream app directly from the Samsung app store, as Samsung is one of the officially supported platforms. For Vizio, casting remains the primary wireless option.
Method 2: Use a supported streaming device on your Vizio TV
If you want a dedicated experience without using your phone, connect an external streaming device that officially supports the Xfinity Stream app.
- Plug a Roku, Amazon Fire TV stick, or Apple TV into an available HDMI port on your Vizio Smart TV. Make sure the device is powered on and connected to your Wi-Fi network.
- Using the streaming device's remote, navigate to its app store and search for "Xfinity Stream."
- Download and install the Xfinity Stream app. Open it and sign in with your Xfinity ID and password.
- Start browsing live TV, on-demand content, and your recordings directly from the streaming device's interface.
Other platforms that officially support the Xfinity Stream app include LG Smart TVs, Samsung Smart TVs, Xumo TVs, and the Xumo Stream Box from Xfinity. If you want to add Xfinity stream to Vizio smart TV without buying a new TV, using one of these external devices is the most reliable method. Note that new Xfinity TV customers using the app on partner devices (except Amazon Fire TV) must have their Xfinity TV services installed and activated before they can stream live and on-demand content. Also, some features available on Xfinity X1 are not supported on partner devices, including control via the Xfinity Voice Remote, certain movie and TV show rentals on LG or Samsung TVs, and Pay Per View event rentals.
Troubleshooting casting and streaming issues
Even with the right setup, you may run into occasional problems. Here are solutions for the most common issues, adapted for both casting and external device methods.
Buffering or poor video quality
If the video keeps buffering or looks pixelated, first check your internet connection. Make sure your Vizio TV and mobile device or streaming device are on the same Wi-Fi network and that the signal is strong. If you are casting, try moving your mobile device closer to the router. For external devices, a wired Ethernet connection (if supported) can provide a more stable connection.
Connection drops during casting
If the cast connection drops unexpectedly, both devices may have lost sync. Stop the cast from your mobile device, then start it again. Ensure no other apps are using the cast feature on the same network. Restarting both your Vizio TV and your mobile device can also resolve temporary glitches.
Audio sync issues
If the audio is out of sync with the video, try pausing the content for a few seconds and then resuming. On external streaming devices, check the audio settings in the Xfinity Stream app or your device's system settings. For casting, the issue is often network-related; improving your Wi-Fi signal can help. If the problem persists, restart the app and the TV.
App not responding or crashing
If the Xfinity Stream app freezes or crashes on your external device, force close the app and reopen it. Check for app updates in the device's app store. If the issue continues, uninstall and reinstall the app. For casting, make sure your Xfinity Stream app on your mobile device is updated to the latest version.
Can't find the cast icon
If the cast or AirPlay icon does not appear in the Xfinity Stream app, confirm that your Vizio TV supports Chromecast or AirPlay and that both devices are on the same Wi-Fi network. Restart the app and the TV.
If none of these steps resolve your issue, contact Xfinity customer support or Vizio support for further assistance. With the right setup and a bit of troubleshooting, you can reliably stream Xfinity content on your Vizio Smart TV using either of these two official methods.
