Why Are The Subtitles On Crunchyroll Not Working



Crunchyroll is a popular streaming platform known for its extensive collection of anime, manga, and Asian content. With millions of users around the world, it has become a go-to destination for anime enthusiasts to immerse themselves in their favorite shows and movies. One of the crucial elements that enhances the viewing experience on Crunchyroll is the availability of subtitles. Subtitles play a vital role in helping viewers understand the dialogue, especially for those who are not fluent in the original language of the content. They provide essential context, allowing viewers to fully engage with the storyline and characters.

However, despite Crunchyroll’s efforts to provide accurate subtitles, users occasionally encounter issues where subtitles may not work as expected. These issues can be frustrating and may hinder the overall enjoyment of the content. In this article, we will explore the common problems users face with subtitles on Crunchyroll and discuss possible reasons for these issues. We will also provide practical solutions and troubleshooting tips to help you fix subtitle problems on the platform.

It’s important to note that subtitle issues on Crunchyroll can arise due to various factors, including technical glitches, compatibility problems, or connectivity issues. Identifying the root cause of the subtitle problem is crucial to finding an appropriate solution. By following the steps outlined in this article, you will be able to troubleshoot and resolve most subtitle-related issues on Crunchyroll, ensuring an uninterrupted and enjoyable viewing experience.


What is Crunchyroll?

Crunchyroll is a leading streaming service that specializes in providing a wide range of anime, manga, and Asian content to viewers worldwide. Launched in 2006, it has since grown to become one of the most popular platforms for anime enthusiasts to access their favorite shows, movies, and even original programming.

The platform boasts an extensive library of over 1,000 anime titles, ranging from popular series to niche genres, ensuring that there’s something for everyone. Alongside the vast anime collection, Crunchyroll also offers manga, with a wide selection of popular titles available to read online. Whether you’re a fan of action-packed shonen series, heartwarming slice-of-life stories, or gripping psychological dramas, Crunchyroll has a diverse range of content to cater to different tastes and preferences.

One of the unique features of Crunchyroll is its commitment to simulcasting. Simulcasts allow viewers to watch the newest episodes of ongoing anime series shortly after they premiere in Japan. This means that Crunchyroll users can keep up with their favorite shows in real-time and engage in discussions with the anime community as episodes are released.

In addition to anime and manga, Crunchyroll has expanded its offerings to include drama series, music, and live-action adaptations of popular manga and anime titles. This diversification allows fans to explore different aspects of Asian entertainment and dive deeper into their favorite franchises.

Crunchyroll can be accessed through various platforms, including web browsers, mobile apps, gaming consoles, and streaming devices. This versatility ensures that users can enjoy their favorite anime and manga on the go or from the comfort of their own home, providing convenience and flexibility in consuming content.

As an ad-supported platform, Crunchyroll offers free access to a limited selection of content, supplemented by advertisements. However, premium subscriptions are available for users who want to enjoy an ad-free experience, as well as additional benefits such as early access to episodes, offline viewing, and high-definition streaming.

Overall, Crunchyroll has revolutionized the way anime and Asian content is consumed, providing a dedicated platform for fans to immerse themselves in captivating stories, iconic characters, and vibrant animation. With its wide range of content options, simulcasting feature, and user-friendly interface, Crunchyroll has become a go-to destination for millions of anime enthusiasts around the world.


Importance of Subtitles on Crunchyroll

Subtitles play a crucial role in enhancing the viewing experience on Crunchyroll and are of utmost importance for several reasons. Whether you’re a non-native speaker, have hearing impairments, or simply prefer to read the dialogue along with the audio, subtitles provide essential context and aid in understanding the content fully.

One of the key advantages of subtitles is that they bridge the language barrier. Many anime series and movies are originally produced in Japanese, and while there are dubs available, subtitles allow viewers to experience the authentic performances and nuances of the original language. This is especially important when it comes to appreciating the voice acting, cultural references, and linguistic intricacies that may be lost in translation.

Moreover, subtitles help to accurately convey the dialogue and storyline, ensuring that viewers do not miss out on crucial details or misunderstand key plot points. The ability to read the dialogue while simultaneously watching the action on-screen allows for a more immersive and engaging experience, enabling viewers to fully comprehend the narrative and connect with the characters on a deeper level.

For those with hearing impairments, subtitles provide an inclusive viewing experience. They offer an alternative means of understanding the dialogue and enjoying the content without relying solely on auditory cues. This accessibility feature allows individuals with hearing difficulties to fully participate in the anime community and enjoy their favorite shows without any limitations.

Furthermore, subtitles on Crunchyroll also serve as a valuable tool for language learning. By providing accurate translations of the original dialogue, viewers can immerse themselves in the language and improve their comprehension skills. Alongside audiovisual context, the presence of subtitles allows users to associate spoken words with their written form, aiding in vocabulary acquisition and overall language proficiency.

In summary, subtitles play an integral role in enhancing the viewing experience on Crunchyroll by bridging language barriers, providing accurate dialogue translations, aiding comprehension, ensuring inclusivity for individuals with hearing impairments, and acting as a valuable language learning tool. Their availability on Crunchyroll reflects the platform’s commitment to providing an immersive and accessible experience for all viewers, regardless of their language proficiency or auditory capabilities.


Common Issues with Subtitles on Crunchyroll

While Crunchyroll strives to provide an optimal viewing experience, users may encounter occasional issues with subtitles. These issues can vary in nature and may negatively impact the overall enjoyment of the content. Here are some of the common problems that users encounter when it comes to subtitles on Crunchyroll:

  1. Out of sync subtitles: One of the most prevalent issues is subtitles being out of sync with the audio. This means that the text appears either ahead or behind the dialogue, leading to confusion and frustration.
  2. Missing or incomplete subtitles: Another issue that users may face is missing or incomplete subtitles. It can be particularly frustrating when essential dialogue or captions are omitted, hindering the understanding of the storyline.
  3. Incorrect translation: Subtitles rely on accurate translations to convey the intended meaning, but there are instances where the translation may be inaccurate or misleading. This can lead to confusion and a misinterpretation of the dialogue.
  4. Subtitle formatting errors: Occasionally, users may come across subtitle formatting errors, such as overlapping text, incorrect font size, or improper display of special characters. These formatting issues can be distracting and make it difficult to read and follow the subtitles.
  5. Subtitle delay: Some users may experience a delay in subtitle display, where the text appears later than the corresponding audio. This issue can disrupt the flow of the dialogue and impact the overall viewing experience.
  6. Subtitle availability: While Crunchyroll strives to provide subtitles for a wide range of content, there may be instances where subtitles are not available for certain shows or episodes. This can be disappointing for viewers who rely on subtitles to understand the dialogue.

These issues can occur due to various factors, including technical glitches, encoding errors, or human error during the subtitling process. It’s important to note that these problems are not exclusive to Crunchyroll and can be encountered on other streaming platforms as well.

Nevertheless, Crunchyroll acknowledges the importance of subtitles and is continually working to improve the accuracy and reliability of subtitle content. By being aware of these common issues, users can better navigate and troubleshoot any problems they may encounter, ensuring a seamless and enjoyable viewing experience.


Possible Reasons for Subtitles Not Working on Crunchyroll

There can be several reasons why subtitles may not be working as expected on Crunchyroll. Understanding these possible causes can help users troubleshoot and resolve subtitle-related issues more effectively. Here are some common reasons why subtitles may not work on Crunchyroll:

  1. Technical glitches: Like any online platform, Crunchyroll can experience technical glitches from time to time. These glitches can affect the loading and display of subtitles, resulting in their dysfunction or inconsistency.
  2. Compatibility issues: Subtitles may not work properly on certain devices or browsers if they are not compatible with Crunchyroll’s streaming technology. Outdated software or unsupported file formats can lead to subtitle malfunctions.
  3. Network connectivity: Unstable or slow internet connections can interfere with the proper loading and sync of subtitles. Poor network connectivity may cause subtitles to lag or not appear at all.
  4. Ad blockers or VPNs: Running ad blockers or using virtual private network (VPN) services can sometimes interfere with the correct functioning of subtitles. These tools may inadvertently block the necessary components for subtitles to load.
  5. Cache and cookies: Accumulated cache and cookies in your browser can disrupt the smooth functioning of Crunchyroll, including subtitle display. Clearing cache and cookies regularly can help resolve subtitle-related issues.
  6. Incomplete subtitling: Occasionally, subtitles may not be available due to incomplete subtitling for specific shows or episodes. Crunchyroll relies on the content licensor to provide subtitles, and if they are unavailable, Crunchyroll won’t be able to display them.
  7. System or app updates: Updates to your operating system or Crunchyroll app can sometimes introduce compatibility issues that affect subtitle functionality. Ensuring that your system and app are up to date can help resolve these issues.

It’s important to note that the above reasons are not exhaustive, and there may be other factors specific to individual users or unique scenarios that can impact subtitle functionality on Crunchyroll. By understanding these potential causes, users can effectively troubleshoot and address subtitle-related issues to restore an optimal viewing experience.


How to Fix Subtitle Issues on Crunchyroll

Encountering subtitle issues on Crunchyroll can be frustrating, but fortunately, there are several troubleshooting steps you can take to resolve these problems. Here are some effective solutions to fix subtitle issues on Crunchyroll:

  1. Clearing Cache and Cookies: Start by clearing the cache and cookies in your browser. Accumulated data can sometimes interfere with the proper functioning of Crunchyroll, including subtitle display. Clearing cache and cookies can help refresh the website and resolve any related issues.
  2. Disabling Ad Blocker and VPN: If you are using an ad blocker or VPN services, try temporarily disabling them. These tools may unintentionally block the necessary components for subtitles to load properly. Disabling them can help determine if they are causing the problem.
  3. Updating Browser and Flash Player: Ensure that your browser and Flash Player (if applicable) are up to date. Outdated software can lead to compatibility issues, affecting subtitle functionality. Updating your browser and Flash Player can help resolve these compatibility problems.
  4. Checking Internet Connection: Verify that your internet connection is stable and running smoothly. Unstable or slow connections can disrupt the proper loading and sync of subtitles. Consider switching to a more reliable network or troubleshooting your connection if necessary.
  5. Submitting a Support Ticket to Crunchyroll: If you have tried the above steps and are still experiencing subtitle problems, reach out to Crunchyroll’s customer support. They have dedicated resources to address user concerns and can provide further assistance in resolving the issue.

It’s important to note that these solutions are general troubleshooting steps and may not resolve all subtitle issues for every user. Complex problems or platform-wide glitches may require additional assistance from Crunchyroll’s support team. Providing detailed information about the issue you are facing when contacting support can help them better understand and address the problem.

By following these steps and seeking support when necessary, you can effectively troubleshoot and resolve most subtitle issues on Crunchyroll. Restoring the proper functioning of subtitles will provide an uninterrupted and enjoyable viewing experience, allowing you to fully immerse yourself in your favorite anime and manga content.


Clearing Cache and Cookies

One of the essential steps in troubleshooting subtitle issues on Crunchyroll is to clear the cache and cookies in your browser. Clearing cache and cookies helps refresh the website and can resolve various technical glitches that may be affecting the proper display of subtitles. Here’s how you can clear cache and cookies in popular web browsers:

  • Google Chrome: Open Chrome and click on the three-dot menu icon at the top right corner. Go to “More Tools” and select “Clear browsing data.” Choose the time range for which you want to clear the data and check the boxes next to “Cookies and other site data” and “Cached images and files.” Click on “Clear data” to clear cache and cookies.
  • Mozilla Firefox: In Firefox, click on the three-line menu icon at the top right corner and choose “Options.” In the left sidebar, select “Privacy & Security” and go to the “Cookies and Site Data” section. Click on “Clear Data” and make sure both “Cookies and Site Data” and “Cached Web Content” are selected. Click on “Clear” to clear cache and cookies.
  • Microsoft Edge: Open Edge and click on the three-dot menu icon at the top right corner. Go to “Settings” and select “Privacy, search, and services” from the sidebar. Under the “Clear browsing data” section, choose “Choose what to clear.” Check the boxes next to “Cookies and other site data” and “Cached images and files” and click on “Clear” to clear cache and cookies.
  • Safari: On Safari, click on “Safari” in the top menu bar and select “Preferences.” Go to the “Privacy” tab and click on “Manage Website Data.” Select “Remove All” to clear cache and cookies in Safari.

Once you have cleared cache and cookies, refresh the Crunchyroll website and check if the subtitle issue has been resolved. It’s important to note that clearing cache and cookies will log you out of any websites you were previously logged into, so make sure to save any important information before proceeding.

Clearing cache and cookies not only resolves subtitle issues but can also improve the overall performance and speed of your browser. It is a good practice to regularly clear cache and cookies to ensure a smooth browsing experience on Crunchyroll and other websites.


Disabling Ad Blocker and VPN

If you are experiencing subtitle issues on Crunchyroll, it is worth considering whether your ad blocker or virtual private network (VPN) is causing the problem. Ad blockers and VPN services can sometimes interfere with the proper functioning of subtitles on the platform. Here’s how you can disable ad blockers and VPNs to troubleshoot subtitle issues:

Disabling Ad Blocker:

If you are using an ad blocker extension or software, you can temporarily disable it to see if it resolves the subtitle issue. The steps to disable ad blockers may vary depending on the specific software or browser extension you are using. Look for the ad blocker icon in your browser’s toolbar or check the extension settings. You may find an option to temporarily disable or pause the ad blocker for the Crunchyroll website. Once disabled, refresh the Crunchyroll page and check if the subtitle issue persists.

Disabling VPN:

If you have a VPN service enabled while accessing Crunchyroll, it could potentially affect subtitle functionality. VPNs can reroute internet traffic and change your IP address, which might cause conflicts with Crunchyroll’s servers or disrupt the loading of subtitles. To troubleshoot VPN-related subtitle issues, try temporarily disabling your VPN service. Depending on your device and VPN app, you may find an option to turn off or disconnect the VPN. After disabling the VPN, reload the Crunchyroll website and check if the subtitles are displaying correctly.

Once you have determined whether the ad blocker or VPN was causing the subtitle issue, you can decide whether to keep them disabled or configure them to work properly with Crunchyroll. Keep in mind that using a reliable ad blocker and VPN service can be beneficial in terms of privacy and security, so consider finding a suitable solution that allows you to enjoy Crunchyroll with subtitles while maintaining other important functionalities.

Remember to re-enable your ad blocker and VPN after you have resolved the subtitle issue on Crunchyroll or found a suitable workaround. Always exercise caution when disabling such services and make sure to follow best practices to protect your online privacy and security.


Updating Browser and Flash Player

Keeping your browser and Flash Player up to date is essential to ensure smooth playback and proper functioning of subtitles on Crunchyroll. Outdated software versions can often lead to compatibility issues that may affect the subtitle display. Here’s how you can update your browser and Flash Player for a seamless Crunchyroll experience:

Updating Browser:

To update your browser, follow these general steps:

  1. Google Chrome: Click on the three-dot menu icon in the top-right corner, go to “Help,” and select “About Google Chrome.” The browser will automatically check for updates and install them if available.
  2. Mozilla Firefox: Click on the three-line menu icon in the top-right corner, go to “Help,” and select “About Firefox.” The browser will check for updates and update itself if any are available.
  3. Microsoft Edge: Updates for Microsoft Edge are typically distributed via Windows Update. Ensure that you regularly update your Windows operating system to get the latest version of Microsoft Edge.
  4. Safari: Updates for Safari are typically bundled with macOS updates. To update Safari, you can check for updates via the Apple menu and Software Update in macOS.

Following the above steps will ensure that you have the latest version of your browser, which can help resolve compatibility issues with Crunchyroll and improve subtitle functionality.

Updating Flash Player:

If you are using a browser that still relies on Adobe Flash Player to play multimedia content, it’s important to keep it updated to ensure proper playback and subtitle functionality on Crunchyroll. Follow these steps to update Flash Player:

  1. Visit the official Adobe Flash Player website (
  2. Click on the “Download” button to initiate the download.
  3. Once downloaded, run the installer and follow the on-screen instructions to update Flash Player to the latest version.

After updating your browser and Flash Player, restart your browser and check if the subtitle issue on Crunchyroll has been resolved. It’s important to note that some browsers, such as Google Chrome, have deprecated support for Flash Player. In such cases, users are encouraged to use HTML5 for multimedia playback on Crunchyroll.

Regularly updating your browser and Flash Player not only ensures optimal performance on Crunchyroll but also helps improve your overall browsing experience and security across the internet.


Checking Internet Connection

A stable and reliable internet connection is essential for a seamless streaming experience on Crunchyroll, including the proper loading and syncing of subtitles. If you are experiencing subtitle issues on Crunchyroll, it’s worth checking your internet connection to ensure it’s not the root cause. Here’s how you can check your internet connection:

1. Test your speed:

Visit an internet speed testing website, such as Ookla’s Speedtest (, and run a speed test. This will measure your internet connection’s download and upload speeds. A stable connection with sufficient bandwidth is necessary for smooth streaming and subtitle loading. Ideally, you should have a minimum download speed of 5 Mbps for standard definition (SD) content and higher speeds for high definition (HD) or ultra high definition (UHD) content.

2. Restart your router:

Sometimes, restarting your router can help resolve temporary connectivity issues. Simply unplug your router from the power source, wait for around 30 seconds, and then plug it back in. Wait for the router to fully power up, and then test your internet connection again to see if the subtitle issue persists.

3. Connect via wired connection:

If you are using Wi-Fi, try connecting your device directly to the router with an Ethernet cable. This can help reduce potential interference and provides a more stable connection. Test Crunchyroll again to see if the subtitle issue is resolved. If it is, you may need to troubleshoot your Wi-Fi setup or consider upgrading your router for better performance.

4. Check for network congestion:

When multiple devices are connected to the same network and using bandwidth-intensive activities, such as streaming or online gaming, it can lead to network congestion and affect streaming quality. Consider temporarily disconnecting other devices or limiting their network usage while you stream Crunchyroll to alleviate any potential congestion issues.

5. Contact your Internet Service Provider (ISP):

If you have tried the above steps and are still experiencing subtitle issues, contact your ISP to inquire about any known network issues in your area. They can provide additional guidance or perform diagnostics to identify and resolve any connectivity problems that may be affecting your Crunchyroll experience.

By checking your internet connection, you can ensure that your network is capable of providing the necessary bandwidth and stability for smooth streaming on Crunchyroll, allowing subtitles to load and sync properly.


Submitting a Support Ticket to Crunchyroll

If you have tried the previous troubleshooting steps and are still experiencing subtitle issues on Crunchyroll, it may be necessary to reach out to Crunchyroll’s customer support for further assistance. Submitting a support ticket can help you address the problem directly with the platform’s technical team. Here’s how you can submit a support ticket to Crunchyroll:

  1. Visit the Crunchyroll Help Center:

Go to the Crunchyroll Help Center at This is the official support portal where you can find helpful articles and resources related to common issues, including subtitle problems. It’s worth checking this section first to see if there are any specific troubleshooting steps or solutions provided for your subtitle issue.

  1. Submit a support ticket:

If you couldn’t find a resolution in the Help Center, look for the “Contact Us” or “Submit a Request” link on the page. Click on it to access the support ticket submission form. Fill out the required information, including a detailed description of the subtitle issue you are encountering. Providing relevant details, such as the specific show or episode affected, your device or browser information, and any error messages received, can help the technical team understand and address the problem more effectively.

3. Follow up on the ticket:

After submitting the support ticket, you will receive a confirmation email from Crunchyroll with a ticket number. Take note of this number as it will be useful for future reference. The support team will review your ticket and respond via email with further instructions or troubleshooting steps. Be sure to check your email regularly and follow up on any requests or inquiries from the support team to facilitate the resolution process.

Submitting a support ticket to Crunchyroll allows you to seek direct assistance from the platform’s technical experts. They have the knowledge and resources to address complex issues related to subtitles and can provide specific guidance based on your situation. While it may take some time to receive a response, rest assured that Crunchyroll is committed to resolving user concerns and ensuring a high-quality viewing experience for its users.

By utilizing the support ticket system, you can receive personalized support and ultimately resolve any persistent subtitle issues on Crunchyroll.



Subtitles play a crucial role in enhancing the viewing experience on Crunchyroll, allowing users to understand and engage with their favorite anime and Asian content. However, subtitle issues can sometimes arise, causing frustration and hindering the overall enjoyment of the platform. By understanding the common issues and following the recommended troubleshooting steps, most subtitle problems can be resolved effectively.

Clearing cache and cookies, disabling ad blockers and VPNs, updating browsers and Flash Player, checking internet connectivity, and submitting support tickets to Crunchyroll are key actions to take when troubleshooting subtitle issues. These steps address various potential causes, such as technical glitches, compatibility issues, network connectivity problems, or incomplete subtitling.

It’s important to remember that Crunchyroll is committed to providing a high-quality viewing experience for its users, which includes addressing subtitle-related concerns. Their support and technical teams are available to assist users in resolving issues that persist even after troubleshooting steps have been taken.

By employing the suggested solutions and seeking support when needed, users can overcome subtitle issues on Crunchyroll and enjoy uninterrupted access to their favorite anime shows and Asian content. Subtitles provide valuable context, aid comprehension, bridge language barriers, and ensure an inclusive viewing experience for all users.

Whether you’re a non-native speaker, have hearing impairments, or simply prefer to read the dialogue alongside the audio, subtitles play a significant role in enhancing your interaction with Crunchyroll’s vast library of anime, manga, and Asian content. With accurate and properly functioning subtitles, you can fully immerse yourself in captivating storylines, connect with memorable characters, and fully embrace the vibrant world of anime.

So, the next time you encounter subtitle issues on Crunchyroll, don’t worry! Take a systematic approach to troubleshoot the problem, and you’ll be back to enjoying your favorite shows with subtitles in no time. Happy viewing!

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