To refund a PlayStation Plus subscription, you must request your refund within 14 days from the initial transaction date, and the refund amount may be reduced proportionally if you have used the service. This 14-day window includes any free trial duration, so act quickly to get your money back.
The 14-day refund policy for a PlayStation Plus subscription
The critical 14-day refund window begins on the date of your initial transaction, whether you paid for a subscription or started a free trial. Because the refund amount may be reduced proportionally to reflect any use of the service, such as playing online, downloading monthly games, or using cloud storage, you will receive less than the full price if you have already accessed these benefits. This pro-rata reduction applies even if you request a refund within the first two weeks.
How to cancel your PlayStation Plus subscription on PS5 and PS4
You must cancel your subscription to stop future auto-renewal payments. Canceling does not immediately end your benefits; you will retain access to PlayStation Plus until the end of your current paid billing period. If you want to give others access to your remaining subscription time, you can share PlayStation plus with family on your primary console. To cancel on a PS5 console, navigate to Settings > Users and Accounts > Account > Payment and Subscriptions > Subscriptions, select PlayStation Plus, and choose "Cancel Subscription." To cancel on a PS4 console, go to Settings > Account Management > Account Information > PlayStation Subscriptions, select PlayStation Plus, and choose "Cancel Subscription."
What you keep and lose after canceling PlayStation Plus
After your subscription ends, you will lose access to monthly games downloaded through PlayStation Plus, online storage, and online multiplayer. However, you will keep any PlayStation Plus discounted purchases and redeemed packs or avatars even after your subscription ends, these items remain tied to your account permanently. If you want to get Discord on PlayStation, you will need an active subscription to use that feature, as it requires online multiplayer access. You can get PlayStation plus free through limited-time trials to restore these features without an immediate payment.
How to request your refund from PlayStation support
To request a refund, use the PlayStation Store refund request page and interact with the Online Assistant or Live Chat. You will need to provide your PlayStation Network ID, the email address associated with your account, and details about your subscription such as the start date and duration. Clearly state that you are requesting a refund for your PlayStation Plus subscription within the 14-day window.
What to expect after submitting your refund request
After submitting your refund request, the PlayStation Support team will review and verify the information you provided. The processing time can vary, but once approved, you will receive a refund receipt confirmation via email. This receipt serves as proof that the refund has been processed and the funds will be returned to your original payment method.
