To clear cache on Sony Smart TV, open Settings from the Home screen and navigate to Apps, then select the problematic app and choose Clear cache. This removes temporary files that often cause buffering, crashing, or sluggish performance in streaming apps like Netflix or YouTube, which can also help if YouTube keep stopping on my smart TV.
How to clear cache on Sony Smart TV
Start by ensuring your TV is connected to the internet and that the date and time are set correctly. On the supplied remote control, press the HOME button. Select "Settings". The next steps depend on your TV menu options:
- Select "Apps" → "See all apps" → "Show system apps".
- Or, select "Apps" → "See all apps".
- Or, select "Apps".
Under "System apps" (if applicable) or from the list of apps, select your preferred app. Select "Clear cache", then select "OK" or press the "Enter" button.
Clear cache vs clear data: what's the difference?
Clear cache removes temporary files safely, leaving your app settings, accounts, and personal data intact. Clear data wipes accounts and settings permanently, restoring the app to its factory state. Clearing the app data will permanently remove all files, settings, accounts, and databases associated with that app. If "CLEAR ALL DATA" is displayed, select it and then "OK".
Before you start
These prerequisites prevent errors during the cache-clearing process and ensure the TV can verify app permissions and system functions properly.
What to do if clearing cache doesn't fix the problem
If the issue persists, you can also select "Clear data", then select "OK" or press the "Enter" button. This removes all app data and forces the app to start fresh. If problems continue, restart the TV by unplugging it for two minutes and plugging it back in. Check for system updates by going to Settings → System → Software Update. If you need a more thorough refresh, you may want to know how to reset a smart TV. If you own a different brand, you can also clear the cache on my LG smart TV using its own built-in tools. For persistent hardware or software issues, contacting Sony support is the next step.
