To turn off voice on LG Smart TV, press and hold the Mute button on your remote until the Accessibility menu appears, then set Audio Guidance to Off. If that shortcut does not work, press the Settings button on your remote, select All Settings, then Accessibility, and toggle Audio Guidance (or Audio Description / Video Description) to Off.
How to turn off voice on LG Smart TV (Audio Guidance)
The voice that narrates on-screen menus, controls, and visual elements of programs is called Audio Guidance (also known as Voice Guide, Screen Reader, Audio Description, or Video Description). This feature is designed to assist visually impaired users in navigating the TV menus. There are two reliable methods to disable it.
Quick method: Mute button shortcut
- Press and hold the Mute button on your LG TV remote.
- When the Accessibility menu appears, set Audio Guidance to Off.
Full settings menu method (standard path)
- Press the Settings button on your remote.
- Select All Settings.
- Choose Accessibility.
- Select Audio Guidance (or Audio Description / Video Description).
- Toggle the setting to Off.
Settings menu path for 2023+ webOS 23 models
- Press the Settings button on your remote.
- Select All Settings.
- Choose General.
- Select Accessibility.
- Choose Audio Guidance (or Video Description).
- Set it to Off.
Is the voice coming from an app like Netflix?
If a descriptive voice is narrating the program content itself rather than the on-screen menus, this is typically an Audio Description feature of the specific smart app (such as Netflix) or a connected external device like a set-top box. This is not the LG TV's system narration. To disable program narration, check the captions or accessibility settings within the specific smart app or the connected set-top box. This distinction is important because following the steps to turn off voice assistant on LG smart TV will not fix narration coming from a streaming service.
Troubleshooting: voice won't turn off
If the voice persists after following the steps above, try these practical solutions.
Check external devices
If a descriptive voice is narrating content from a cable box, satellite receiver, or streaming stick, the narration is coming from that device, not the TV. Adjust the accessibility settings on the external device itself. This is a different process than how to turn off voice on Vizio smart TV or any other brand, as each device manages its own audio description settings.
Power cycle the TV
- Turn off the TV and unplug it from the power source.
- Plug the TV back in and turn it on.
- Try the Mute button shortcut or the settings menu again.
Ensure the remote is functional
- Check that the remote has fresh batteries installed correctly.
- Test other buttons on the remote to confirm it is working.
- If the remote is unresponsive, replace the batteries or try a different remote.
