To sign out of HBO Max (now Max) on your current device, open the app or website, go to your profile icon, and select "Sign Out." This logs you out of that single device, stopping anyone else using it from accessing your account.
How to sign out of HBO Max on your current device
The sign-out button is always inside your profile menu. Steps differ slightly by device, but the process is the same: find your profile icon, open the menu, and choose the sign-out option.
On a phone or tablet
- Open the Max app.
- Tap your profile icon (located in the upper right or lower right corner of the screen).
- Tap the Gear icon to open Settings.
- Tap "Sign Out."
On a smart TV
- Launch the Max app on your TV.
- Use your remote to navigate to the profile section.
- Select your profile icon to open the profile menu.
- Scroll down and choose "Sign Out."
- Confirm your decision on the on-screen prompt.
On a streaming device (Roku, Fire TV, Apple TV)
- Open the Max app on your streaming device.
- Navigate to the profile section using your remote.
- Select your profile icon to access the profile menu.
- Scroll down and choose "Sign Out."
- Follow the on-screen instructions to confirm.
On a web browser
- Go to the Max website in your browser.
- Click your profile icon in the upper right corner of the screen.
- In the drop-down menu, select "Sign Out."
How to remotely sign out of all devices at once
If you need to sign someone out of HBO Max on every device at the same time, for example, after losing your phone or suspecting a breach, use the "Sign Out All Devices" feature. Children's and teen profiles cannot manage devices.
- Open the Max app or website and sign in with an Adult profile.
- Go to your profile icon and select "Account."
- Find the "Devices" section.
If you suspect unauthorized access, change your password first before signing out of all devices. That way, the intruder cannot immediately log back in with the old password.
Why you might need to sign out
Signing out protects your account in three common situations. First, on shared or public devices, like a hotel TV or a family room, signing out prevents the next user from watching your content or changing your settings. This is especially important when signing out of streaming apps on a smart TV, because the TV may stay logged in for days. Second, Max subscriptions limit simultaneous streams (the exact number depends on your plan; for example, Basic with Ads allows 2 streams, Standard allows 2, and Premium allows 4). If you hit that limit, signing out of an unused device frees up a stream. Third, if your account is compromised, signing out of all devices should be your first step after changing your password. This locks out anyone who gained access without your permission.
Troubleshooting sign out problems
If the sign-out button is missing, update the app to the latest version or, on a browser, clear your cache and cookies. For app glitches, force close the Max app and relaunch it. If that does not work, uninstall and reinstall the app. On an unresponsive device, restart the device completely. A weak internet connection can also prevent sign-out; check your connection and router. If you still cannot sign out after these steps, contact Max customer support. Note that signing out on one device does not automatically sign you out on others, you must repeat the process on each device individually.
