To factory reset a Yealink headset, you need to know your specific model because the reset method differs between the WH62/WH63 and WH66/WH67 series. This headset reset guide covers the exact button combinations, touchscreen steps, and software-based recovery for all four wireless models, plus what to do if the reset doesn't solve your problem.
Yealink headset reset: which model do you have?
This guide covers the four wireless Yealink models: WH62, WH63, WH66, and WH67. The reset method depends entirely on which model you own. The WH62 and WH63 use a physical button combination on the base, while the WH66 and WH67 require navigating the base's touchscreen menu. Check the label on the bottom of your charging base to confirm your model before proceeding.
Reset Yealink WH62 and WH63 headsets
For WH62 and WH63 headsets, the quick factory reset uses a button combination on the base. This is the fastest way to restore default settings when your headset won't connect, charge, or play audio correctly.
- Locate the PC button and the Phone button on the front of the headset base.
- Press and hold both buttons simultaneously for 6 seconds.
- Continue holding until you hear a voice prompt saying "Factory Reset."
- After the voice prompt, unplug the power cable and the USB cable from the headset base.
- Wait 10 seconds, then reconnect both cables.
This process clears all paired devices and returns the base to its out-of-box state.
Reset Yealink WH66 and WH67 headsets
WH66 and WH67 headsets lack the physical button combination found on the WH62/WH63 models. Instead, you perform a quick reset via the base touchscreen menu. This method is necessary when the headset is unresponsive to normal commands or won't pair correctly.
- On the base's touchscreen, tap the Settings icon (gear symbol).
- Navigate to the Advanced or Device section (exact label may vary by firmware).
- Select Reset or Restore Factory Settings.
- Confirm the action when prompted.
- Wait for the base to reboot automatically.
The touchscreen reset restores the base configuration without needing a computer.
Reset any model using Yealink USB Connect
If the hardware reset methods fail, or if you prefer a software approach, you can reset any WH62, WH63, WH66, or WH67 headset using the Yealink USB Connect application. This is especially useful when physical buttons are unresponsive or the touchscreen is locked.
- Connect the headset base to your computer via the included USB cable.
- Open the Yealink USB Connect application on your computer.
- Navigate to the Device recovery section in the application menu.
- Select Restore factory settings.
- Click OK to confirm and begin the reset process.
- Wait for the application to complete the reset and reboot the base.
This method ensures a complete reset even if the headset base is not powering on normally.
What to do if your headset still isn't working
If a factory reset doesn't resolve your issue, check these common post-reset troubleshooting points before seeking further support.
Check the charging dock power adapter. If the headset is not charging, confirm that the power adapter is connected to the charging dock. USB power alone may not provide sufficient power for charging, so always use the supplied wall adapter.
Ensure the headset is properly seated. Verify the headset is correctly placed on the charging dock and check the status light for a charging indication. A blinking or absent light usually means the headset isn't making contact.
Verify desk phone firmware version. If your Yealink headset is not working with a Yealink desk phone, check the phone's firmware version. If it is below V86 (or V85 for some models), a firmware update may be required for compatibility. Update the desk phone firmware through its web interface or provisioning server.
Update headset firmware. After a reset, always check for the latest firmware for your headset model using Yealink USB Connect or the Yealink Device Management platform. Outdated firmware can cause persistent connection and audio issues.
