What Is WS-37398-0 and How to Fix It? (PlayStation Guide)

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Have you been encountering the error code WS-37398-0 a lot lately while using your PS4? Don’t fret because this isn’t an isolated case. Several users have claimed they faced the same concern. There are numerous potential causes for it. Thankfully, the error code WS-37398-0 isn’t permanent and shouldn’t last too long. Here’s all you must know about the issue and how you can (or can’t) resolve it.


What Is Error Code WS-37398-0?

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Are PSN servers down? That’s the usual question that comes to mind when people encounter the error code WS-37398-0. It’s unsurprising because the error does show up whenever you try to log into the PlayStation Network. As a result, you can’t access any online features or online games. Moreover, you won’t be able to access anything else related to the PlayStation Network.

The issue first sprouted up on April 27, 2021. PlayStation Japan’s official Twitter account reported on the issue, saying that the network was having connectivity problems. As a result, many users couldn’t download games, play online multiplayer, manage their accounts, or access the PlayStation Store.

It affected not only the accounts on the PS4 but the PS5 as well. Thankfully, however, PlayStation resolved the issue an hour after the error code WS-37398-0 first occurred.

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What Are the Causes of Error Code WS-37398-0?

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People normally become frustrated or panicked when the PlayStation error code WS-37398-0 shows up. However, know that this error showing up is no fault of yours, nor is it your console’s. Your PS4 is working just fine and you don’t have to bring your unit to a repair center.

The most probable reason is that PSN is down because of some server-related issue. For example, a power outage could be occurring on PlayStation’s end. Maybe PSN maintenance might be ongoing, and things will be back online after a few hours. Alternatively, perhaps the PS4 error code WS-37398-0 is occurring due to some other service interruption unbeknownst to Sony.

Regardless, you’re sure of one thing: the issue isn’t your console or internet. Hence, you won’t have to worry about repair costs or tinkering with your network settings at home. There’s also nothing wrong with your account so you don’t need to make changes.

However, this also poses a problem because it also means there are a limited number of solutions for the issue. You could be facing the error code WS-37398-0 for quite a while and might simply have to wait.


How to Fix Error Code WS-37398-0?


Truthfully, there is nothing you can do to fix the error code WS-37398-0. Nevertheless, there are a few things you can do to check on the problem’s status.


1. Check PSN Status


How do I fix the error WS-37368-7 on PS4 and PS5? Unfortunately, you cannot. However, you can check on the PSN status occasionally to see whether it’s up again. Simply visit this link every few minutes or hours. The link should show you whether the services are up and running or if there’s an error in the network.

It’s the easiest way to know whether a server outage is the cause of the error code WS-37398-0. Moreover, it’s the quickest thing you can check to see whether the server is back online. Just check on it now and then (or every few hours) to see whether it changed.

In the meantime, we suggest keeping yourself occupied by playing offline games on your console. You can also catch up on a series or read a novel. Based on PlayStation’s track record, the problem should be resolved in an hour or so.


2. Check the Downdetector Website

How do you fix “an error has occurred WS-37398-0”? If it’s not an outage and the error code WS-37398-0 is still present, you can check this down detector link. It should tell you whether the server has other interruptions.

The way it works is that users report whether the service is down through the link. If more users report a problem, there’s a higher chance that the server is having problems. You can also report your issue by clicking on the Login, Server Connection, Purchase, or Something else buttons. It should update the chart and raise more awareness of the problem at hand.

Unfortunately, unlike the previous link, there’s no way of telling whether the problem is fixed through the down detector. However, it is a good way to know whether your problem is isolated or if it’s happening to multiple people.

Regardless, the error code WS-37398-0 should be gone within the day unless there’s something seriously wrong with PlayStation’s servers. In the meantime, it’s best to entertain yourself with non-online games.


3. Check PlayStation’s Social Media Platforms

How do I fix the PlayStation Network error? It’s not a problem you can resolve yourself. However, you can turn to Twitter, Reddit, or Facebook to report on the issue if it has just occurred. This will help catch Sony’s attention, especially if multiple people report the error code WS-37398-0 at once.

In addition, providing as much information as you can online helps resolve the issue. That’s because Sony can take individual reports and experiences into account to help them trace the root cause. This might speed things up if Sony manages to pinpoint whether it’s an outage or another problem.

You can check any one of PlayStation’s Twitter accounts like @AskPlayStation or @PlayStation. Simply log into your account or just go to and look for those accounts.

Alternatively, you can also take a photo or screenshot of your error code WS-37398-0 and post them on Twitter. Then attach the hashtags #playstationnetwork, #ps4, #ps5, #PSN, or #PSNdown to generate buzz. You can also tag their official Twitter handles to gain their attention more directly.

In addition, you can also go to the r/PS4 subreddit ( for updates. Here, you should be able to see whether many people are posting about the error code WS-37398-0. Moreover, people here should be able to provide updates when the error is finally fixed.


4. Use the PlayStation Repair Diagnostics Tool

If the PSN status is active and you’re still getting the error code WS-37398-0, we might have a problem. To fix it, we recommend checking out the online repair diagnostics tool PlayStation offers. This should help you diagnose the problem if the error code WS-37398-0 isn’t related to server status.

All you must do is head to the link provided and then choose a console. Afterward, follow the instructions and report your connection issue to diagnose the problem. The website should recommend potential solutions once the diagnostic is finished.


5. Contact PlayStation’s Support Team


Finally, you can always contact PlayStation’s support team whenever you encounter the error code WS-37398-0. That’s because directly contacting the company is a great way to bring attention to the problem. You might also be able to more clearly dictate the cause and exact circumstances that brought the issue up.

Moreover, the call should help ease your mind even just a little. The support team should be capable of providing the next steps for you to take. Otherwise, at the very least, you’ve brought it up, and Sony should be trying to fix it soon.

You can contact PlayStation Support through this link. Alternatively, you can call them at 800 345-SONY (7669) to speak to support personnel. Their lines are open from Monday to Friday, 9 AM to 6 PM PT.


What Is The PlayStation Network?


The PlayStation Network is an online media and gaming service platform created by Sony for PlayStation users. It lets anyone create a free account to have access to several different services.

Some of these include access to online gaming, online multiplayer, digital game purchases, Share Play, Remote Play, and party chat. It also powers multiple services like PlayStation Plus, the PlayStation Store, and PlayStation Now.

Of course, this doesn’t mean creating a PlayStation Network account will cost you money. You can create one for free like any other online account. However, what will cost you money is access to additional services like PlayStation Plus and PlayStation Now.


PlayStation Plus

That’s because PlayStation Plus gives you more perks like free monthly games, discounted game prices, and 100GB of cloud storage. The service also provides access to beta releases and demos for those who want to play upcoming titles early.

In addition, PlayStation Plus offers access to online multiplayer. Hence, you can’t play online or server-based multiplayer games without a subscription. Some of the most popular titles with this feature include Call of Duty: Modern Warfare, Monster Hunter World, and FIFA.

Lastly, PlayStation Plus provides users access to the Classics Collection. These include 20 classic titles from the PS4 including Bloodborne and God of War. The service costs $60 annually and is one of the company’s top-selling services.


PlayStation Now

PlayStation Now also costs money as it’s mainly a subscription-based game streaming service. It allows players to access PlayStation games on both their console and Windows PC. Moreover, it’s the only way you can access older titles from the PS2, PS3, and PS4.

What’s nice about PlayStation Now, as opposed to PlayStation Plus, is that it’s cloud-based. Hence, you don’t need to download games or fill up your internal storage to access them. Furthermore, the streaming service provides over 800 titles all for free like Google Stadia. All you need is reliable internet and an active subscription. However, it will cost you $9.99 monthly.


PlayStation Store

Finally, the PlayStation Store is a service that’s accessible to everyone who has a PlayStation Network account. You don’t need a PlayStation Plus or Now subscription to open it. Within this store, you’ll find a large library of games, add-ons, and avatars to purchase. You can download the games you purchase from the store directly to your console and immediately access new titles.


Pros and Cons of Fixing Error Code WS-37398-0


It can be annoying if the PlayStation servers are down and the error code WS-37398-0 keeps showing up. The cons of not being able to fix it are clear.

For one, you won’t be able to access anything related to the PlayStation Network, including online multiplayer. This halts any progress you might have made on a multiplayer game. Moreover, it could also affect daily streaks or forfeit daily login rewards, especially if you log in late.

Apart from this, you can’t download any of the online games you got from PSN. If you’re already in the middle of an installation, it could be interrupted because of the error code WS-37398-0. In addition, you can’t access the PlayStation Store to download any game you might have wanted to purchase.

Moreover, PC players using the PSN app won’t be able to access their PSN games at all. They also can’t play the free games that come with a subscription because of the error code WS-37398-0. Hence, they’ll have to resort to playing PC-exclusive games or games available on other cloud services like Google Stadia.

Finally, it’s one of the most annoying things if your aim was something related to account management. For example, if you want to change your account information, you can’t do that until the error code WS-37398-0 disappears. Furthermore, you cannot cancel or resubscribe to the service until the servers are back online.

In contrast, fixing the error code WS-37398-0 means you can access all of these features. You’ll be able to access multiplayer games, log in to your account, manage your details, download files, and purchase games. Moreover, you can access all your cloud games and save files from a PC if it’s back online.


Fix WS-37398-0 Error Today!

There are multiple reasons why the error code WS-37398-0 shows up. They’re all related to service outages, server interruptions, or maintenance the company might be conducting. You and your console aren’t the cause for any of it. Unfortunately, this also means you can’t fix the problem because it’s out of your control.

Thankfully, however, Sony is pretty quick when it comes to fixing issues related to the error code WS-37398-0. Usually, servers can go back online in just an hour or two. Hence, you shouldn’t have to wait too long to access PSN services. Just remember to stay on top of the updates and report the problem online or via their customer support.

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