How to download purchased software from Amazon
To download purchased software from Amazon, sign in to your account, open your Games & Software Library, and either download the installer directly or redeem your product key on the vendor's site. The fastest way to download purchased software from Amazon is to access your library and follow the on-screen action for your specific title.
Step 1: Sign in to your Amazon account
- Open your web browser and go to Amazon.com.
- Click the "Sign In" button at the top right corner of the page.
- Enter the email address or mobile number and password associated with the account you used for the purchase.
- If you have two-factor authentication enabled, complete the verification prompt (e.g., entering a code sent to your phone or email).
- Click "Sign In" to access your account.
Make sure you are signing in with the correct account, as your purchased software will only appear under the account that made the purchase. If you have multiple Amazon accounts, check each one until you find the software you're looking for.
Step 2: Go to your Games & Software Library
- Hover your mouse over the "Account & Lists" menu at the top right corner of the Amazon homepage.
- From the drop-down menu, click "Your Account."
- Click "Games & Software Library."
If you cannot find the "Games & Software Library" in your account menu, try using the search bar on Amazon.com and type "Games & Software Library." Some users report that this option is not always listed in the account menu, so you may need to use the direct link or search for it. If you still can't locate it, check whether you are signed in with the correct account or contact Amazon customer support for assistance.
Step 3: Locate your software and choose an action
- In your Games & Software Library, scroll through the list of your purchased digital software and games.
- Find the specific title you want to download.
- Look for one of two possible actions next to the software title:
- Download: Click this button to save the installer file directly to your computer.
- Redeem Code: Click this link to view a product key or activation code that you will enter on the software vendor's website.
If your purchase includes a product key, it will be displayed under the item's title in your library. Copy this key or keep it visible, as you will need it during installation or when prompted on the vendor's site.
Step 4: Download and install the software
- If you clicked "Download," the installer file will begin downloading to your computer. Wait for the download to complete.
- Navigate to your default downloads folder (or the location you chose) and double-click the installer file to run it.
- Follow the installation wizard's instructions, accepting the terms and conditions and choosing your preferred installation settings.
- If prompted for a product key, enter the key from your Games & Software Library.
- If you clicked "Redeem Code," go to the vendor's website, sign in or create an account, and enter the activation key when prompted. Then download and install the software from the vendor's site.
- Once installation is complete, launch the software and verify it works correctly.
During installation, ensure your computer meets the system requirements for the software and has sufficient storage space. A stable internet connection is required for both downloading and activating the software, so avoid interruptions during the process.
Tips for a smooth download
Use a supported browser such as Firefox, Google Chrome, Internet Explorer, or Safari to access your library and download files. A stable internet connection will prevent corrupted downloads or failed activations, so connect to a reliable network before starting. Check for sufficient storage space on your device before downloading, as large software files may require several gigabytes of free space. If you encounter any issues, verify that your browser is up to date and try disabling any pop-up blockers or ad blockers that might interfere with the download.
