How Do I Check Order Details On Indiegogo

Introduction

Indiegogo is a popular crowdfunding platform that allows individuals to raise funds for their projects or business ventures. Whether you have contributed to a campaign or are considering making a purchase on the platform, it’s important to know how to access and check your order details on Indiegogo.

By accessing your Indiegogo account, you can easily navigate to the order details section to view important information about your purchase, such as the order status, shipping details, and refund options. This guide will walk you through the steps to check your order details, ensuring transparency and peace of mind throughout the process.

Whether you’re an avid supporter of crowdfunding campaigns or a first-time Indiegogo user, understanding how to access and navigate these order details can greatly improve your experience and give you a clear understanding of the status of your purchase.

In this guide, we will shed light on how to access and check your order details on Indiegogo. From tracking your order status to learning about refund and return options, you’ll have all the necessary information to efficiently manage your purchases on the platform.

So, let’s dive in and explore the different steps to check your order details on Indiegogo.

Accessing your Indiegogo Account

Before you can check your order details on Indiegogo, you’ll need to access your Indiegogo account. Follow these steps to log in:

1. Visit the Indiegogo website (www.indiegogo.com) on your preferred web browser.
2. Click on the “Sign In” button located in the top-right corner of the homepage.
3. Enter your registered email address and password in the provided fields.
4. Click on the “Login” button to access your Indiegogo account.

If you don’t have an Indiegogo account yet, you can create a new one by clicking on the “Sign Up” button and following the registration process.

Once you have successfully logged in or signed up for an account, you’re ready to move on to the next step: navigating to the order details section.

Note: It’s important to keep your Indiegogo account login credentials secure and to regularly update your password to maintain account security.

Navigating to the Order Details

After logging in to your Indiegogo account, follow these steps to navigate to the order details section:

1. On the Indiegogo homepage, click on your profile picture or avatar located in the top-right corner of the screen.
2. A drop-down menu will appear. Click on the “My Contributions” option.
3. You will be redirected to a new page displaying a list of all your contributions and orders on Indiegogo.
4. Scroll through the list or use the search bar to find the specific campaign or order you want to check.
5. Click on the campaign or order to access the detailed information page.

On the detailed information page, you will find a comprehensive overview of your order, including the order status, estimated delivery date, shipping details, and any updates or notifications from the campaign creator.

By navigating to the order details section, you can easily access the information you need to stay informed about your purchase and track its progress.

Note: If you have contributed to multiple campaigns or made multiple orders, you may need to scroll through the list or use the search bar to locate the specific order you wish to check.

Viewing Order Details

Once you’ve accessed the detailed information page for your order on Indiegogo, you can view the specific order details. Here’s what you can expect to find:

Order Summary: The order summary provides a brief overview of your purchase, including the campaign name, contributor name, order number, and the total amount contributed.

Order Status: The order status indicates the progress of your order. It can be one of the following:

• Funding: This status means the campaign is still in the funding phase, and your order is being processed.
• In Demand: This status is applicable to campaigns that have already met their funding goal but are still accepting contributions.
• Production: This status indicates that the campaign has successfully ended, and the production and manufacturing process has begun.
• Shipping: This status means that your order has been shipped or is in the process of being shipped to your specified address.
• Fulfilled: This status indicates that your order has been delivered to you.
• Refunded: This status means that a refund has been issued for your order.

Shipping Details: The shipping details section provides information about the shipping method, estimated delivery date, and tracking number (if available) for your order.

Updates and Communication: The campaign creator may provide important updates, announcements, or communication regarding your order. Check this section regularly to stay informed about any changes or additional information.

By viewing the order details, you can stay up-to-date with the progress of your order and have a clear understanding of its current status and expected delivery.

Note: The availability and level of detail in the order details may vary depending on the campaign and the information provided by the campaign creator.

Checking Order Status

Once you have accessed the detailed order information, you can easily check the status of your order on Indiegogo. The order status will provide you with an update on the progress of your purchase. Here’s how to check your order status:

1. On the order detail page, locate the “Order Status” section. This section will display the current status of your order.

2. The order status will typically fall into one of the following categories:

• Processing: This status indicates that your order is being processed, and the necessary preparations are being made before shipping.
• Shipped: If your order has been shipped, this status will be displayed. You may also find the shipping details and tracking information in this section.
• Delivered: When your order has been successfully delivered to your specified address, the order status will be updated to reflect this.
• Cancelled: In case you have requested the cancellation of your order or the campaign creator has cancelled the campaign, the order status will be changed to “Cancelled”.
• Refunded: If a refund has been issued for your order, the order status will be marked as “Refunded”.

3. By regularly checking the order status, you can keep track of your purchase and stay informed about any updates or changes.

4. If you have any questions or concerns regarding the status of your order, you can reach out to Indiegogo support for assistance (as discussed in the next section).

Keep in mind that the order status on Indiegogo is updated by the campaign creator as they progress through the various stages, so it may take some time for changes to reflect accurately. If you have any specific concerns or questions about the progress of your order, it is recommended to reach out to the campaign creator or Indiegogo support.

Tracking Shipping

If your order has been shipped, you may have the option to track the shipping progress and stay updated on the whereabouts of your package. Here’s how you can track the shipping of your order on Indiegogo:

1. On the order detail page, locate the “Shipping Details” or “Tracking Information” section.

2. If the campaign creator has provided a tracking number for your shipment, it will be displayed in this section.

3. Copy the tracking number and preferably open a new tab or window in your web browser.

4. Visit the website of the shipping carrier that is handling your package. Common carriers include FedEx, UPS, DHL, and USPS.

5. Locate the tracking or shipment tracking section on the carrier’s website.

6. Paste the tracking number in the appropriate field and initiate the tracking process.

7. The carrier’s website will provide you with real-time updates on the shipping progress of your package, including its current location and estimated delivery date.

8. Check the tracking information periodically to stay informed about any updates or changes to the shipping status.

Tracking your shipment allows you to keep tabs on its progress and ensures that you know when to expect its arrival. However, it’s essential to note that not all campaigns may provide tracking information, especially for international shipments or campaigns with limited tracking capabilities.

If you encounter any issues or discrepancies with the tracking information or have concerns about the delivery of your package, it is recommended to reach out to the campaign creator or Indiegogo support for further assistance.

Refunds and Returns

Understanding the refund and return policies on Indiegogo is crucial in case you need to make any changes to your order. Here’s what you need to know:

Refunds: If you wish to request a refund for your order, it is important to review the campaign creator’s refund policy. Each campaign may have its own refund policy, which outlines the conditions and procedures for requesting a refund. You can typically find this information on the campaign page or by reaching out to the campaign creator directly.

If you believe that you meet the criteria for a refund, follow these steps:

1. On the order detail page, look for the refund information or contact details.
2. Communicate your refund request to the campaign creator, providing any necessary documentation or details they may require.
3. Wait for the campaign creator to review your request and process the refund. The specific timeframe for refunds may vary, so it’s important to be patient.

Returns: In some cases, you may need to return the item you purchased on Indiegogo. Again, it is essential to review the campaign creator’s return policy before proceeding.

If you need to initiate a return, consider the following steps:

1. Contact the campaign creator to inquire about their return policy and the required steps for initiating a return.
2. Follow the instructions provided by the campaign creator, which may include returning the item within a specific timeframe or in its original packaging.
3. Keep track of any communication or documentation related to the return process.
4. Allow the campaign creator time to process the return upon receipt of the item.

It’s important to note that the refund and return policies are controlled by the campaign creators rather than Indiegogo itself. Therefore, it is advisable to closely review the campaign’s terms and conditions and contact the campaign creator directly for any inquiries or concerns related to refunds and returns.

Contacting Indiegogo Support

If you encounter any issues or have questions about your order that cannot be resolved by contacting the campaign creator, you can reach out to Indiegogo Support for assistance. Here are the steps to contact Indiegogo Support:

1. On the Indiegogo website, scroll to the bottom of the page.
2. Click on the “Help” or “Support” link, usually located in the footer section.
3. You will be redirected to the Indiegogo Help Center. Here, you can find answers to frequently asked questions or search for specific topics related to your query.
4. If you cannot find the information you need, click on the “Contact Us” or “Submit a Request” link.
5. Fill out the support request form, providing details about your issue or question.
6. Submit the form and wait for a response from Indiegogo Support.

Ensure that you provide as much detail as possible in your support request to receive a prompt and accurate response from Indiegogo Support. Be prepared to share relevant order details, campaign information, and any supporting documents that may be necessary to address your concern.

Indiegogo Support is available to assist you with various issues, including order discrepancies, payment problems, account-related inquiries, and other general questions. They strive to provide timely and helpful responses to ensure a positive user experience on the platform.

Note that Indiegogo Support operates during specific business hours, so it may take some time to receive a response. It is recommended to be patient and allow them sufficient time to address your query.

If your inquiry is urgent or time-sensitive, consider reaching out to Indiegogo Support through their social media channels, such as Twitter or Facebook.

Contacting Indiegogo Support can help you resolve any order-related concerns or technical issues, ensuring a smooth and satisfactory experience on the platform.

Conclusion

Checking your order details on Indiegogo is a crucial step in staying informed about your purchases and tracking their progress. By accessing your Indiegogo account, navigating to the order details, and reviewing the relevant information, you can confidently monitor the status of your orders.

Throughout this guide, we have explored the necessary steps to access your Indiegogo account, navigate to the order details section, view the order details, check the order status, track shipping, understand the refund and return policies, and contact Indiegogo Support for assistance.

Remember to keep your Indiegogo account login credentials secure and regularly update your password to maintain account security.

In case you encounter any issues or have questions about your order, don’t hesitate to reach out to the campaign creator or Indiegogo Support for assistance. They are there to help and ensure that you have a positive experience on the platform.

So, the next time you make a purchase or contribute to a crowdfunding campaign on Indiegogo, refer back to this guide to easily access and check your order details, ensuring transparency and peace of mind throughout the process.

Happy crowdfunding!