To block calls on your Jitterbug smartphone, open the Phone app and go to your call log. Long-press the number you want to stop, then select "Block number" from the menu that appears.
How to block calls on your Jitterbug smartphone
The quickest way to block a specific number is directly from your recent calls list. This method works for any number that has called you, whether it's a telemarketer, a spammer, or an unwanted contact.
- Open the Phone app on your Jitterbug smartphone. Look for the phone icon on your home screen.
- Find the number you want to block in the list.
- Press and hold that number until a menu appears.
- Tap "Block number" or "Block" from the options.
- Confirm the action if prompted. The number is now added to your blocked list.
Repeat these steps for any other numbers you wish to block. Once blocked, calls from that number will not ring your phone. They may still appear in your call log or be logged as blocked calls depending on your device.
Using the built-in spam blocking feature on the Jitterbug Smart5
The Jitterbug Smart5 includes a new built-in spam blocking feature to help prevent unwanted calls and protect against scammers automatically. This feature works in the background to identify and block known spam and scam numbers before they ever reach you. It is exclusive to the Smart5 model and does not require you to manually add numbers to a block list. This provides an extra layer of protection without any extra effort on your part.
How to unblock a number
If you change your mind about a blocked number, you can reverse the process in just a few steps. You might want to unblock a number if you accidentally blocked a friend or family member, or if a previously unwanted caller is now someone you need to hear from.
- Tap the three-dot menu icon in the top-right corner.
- Select "Settings" from the menu.
- Scroll down and tap "Blocked numbers" or "Blocked calls."
- You will see a list of all numbers you have blocked.
- Find the number you want to unblock.
- Tap the "Unblock" icon or swipe left on the number.
- Confirm the action if prompted. The number is now removed from your blocked list.
After unblocking, calls from that number will ring your phone normally again. Review your blocked list periodically to ensure you are not missing important calls.
Managing your blocked calls and other tips
Regularly reviewing your blocked numbers list helps you stay in control. Open the Phone app, go to Settings, and tap "Blocked numbers" to see every number you have blocked. From this screen, you can add new numbers or remove existing ones.
Consider using Do Not Disturb mode during specific times when you want no interruptions at all. This mode silences all calls and notifications, but you can set exceptions for favorites or repeated calls. It is a useful complement to blocking individual numbers.
Remember that Wireless Emergency Alerts (WEAs) cannot be blocked on Jitterbug smartphones. The FCC prohibits consumers from blocking national alerts, such as AMBER Alerts and severe weather warnings. These critical safety messages will always come through regardless of your block settings.
Frequently asked questions
Can blocked numbers leave voicemails?
Yes, blocked numbers can still leave voicemails. However, you will not receive a notification or alert for those voicemails. To check them, you must manually open your voicemail inbox.
Will the caller know they are blocked?
The blocked caller may hear a single ring or be sent directly to voicemail. They will not receive a message telling them they are blocked.
How do I know if a call was blocked?
Blocked calls will not appear in your call log. The phone may briefly show the incoming call on the screen, but it will disconnect automatically.
Can I block unknown or private numbers?
Yes. Open the Phone app, tap the three-dot menu, select Settings, then tap "Blocked numbers." Look for an option to block unknown or private numbers and toggle it on if available. This automatically blocks any call that hides its caller ID.
Where can I find model-specific instructions?
The steps above apply to most Jitterbug smartphone models. If you have a different model, such as an older Jitterbug Flip, check the user manual that came with your device or contact Lively customer support for exact steps.
