How To Get In Contact With Indiegogo

Introduction

Indiegogo is a popular crowdfunding platform that connects individuals, nonprofits, and businesses with potential backers. If you have questions, issues, or inquiries about a campaign on Indiegogo, or if you simply want to reach out to their support team, there are several options available to get in contact with them. In this article, we will explore various methods for reaching out to Indiegogo, including contacting them through their website, by phone, via email, on social media, and through their Help Center.

Indiegogo provides these communication channels to ensure that individuals have access to the necessary assistance and support throughout their crowdfunding journey. Whether you are a campaign creator looking for guidance or a backer with concerns, Indiegogo offers multiple avenues to get the help you need.

In the following sections, we will delve into each option in detail, providing step-by-step instructions on how to get in contact with Indiegogo. So, let’s explore the different ways you can connect with Indiegogo’s support team and find the assistance you need!

Option 1: Contacting Indiegogo through their website

One of the easiest ways to get in touch with Indiegogo is by visiting their website and utilizing their contact form. Follow these simple steps:

1. Go to the Indiegogo website at www.indiegogo.com.
2. Scroll down to the bottom of the page and click on the “Help Center” link.
3. In the Help Center, click on the “Contact Us” button located on the top right corner of the page.
4. A pop-up window will appear with a contact form. Fill out the required fields, including your name, email address, and a detailed description of your issue or inquiry.
5. Once you have completed the form, click on the “Submit” button to send your message to Indiegogo.

After submitting your inquiry, you should receive a confirmation email from Indiegogo that they have received your message. They will typically respond to your inquiry within a reasonable timeframe, depending on the volume of emails they are handling.

When using the contact form, make sure to provide as much information as possible to help Indiegogo understand your issue or inquiry better. Include relevant details, such as the campaign title, the email address associated with your Indiegogo account, and any transaction or campaign ID numbers, if applicable. This will facilitate a quicker and more accurate response from their support team.

Keep in mind that contacting Indiegogo through their website is ideal for non-urgent matters, as it may take some time for them to respond. If you require immediate assistance, consider exploring other options such as contacting them by phone or through social media.

Option 2: Contacting Indiegogo by phone

If you prefer to speak directly with a representative from Indiegogo, you can contact their customer support team by phone. Follow these steps to reach them:

1. Visit the Indiegogo website at www.indiegogo.com.
2. Scroll down to the bottom of the page and click on the “Help Center” link.
3. In the Help Center, click on the “Contact Us” button located on the top right corner of the page.
4. On the Contact page, you will find the phone number listed under the “Phone Support” section. Note down the phone number provided.
5. Use your phone to dial the Indiegogo customer support number.
6. Follow the prompts and wait for a representative to assist you with your inquiry or issue.

When contacting Indiegogo by phone, it is important to be prepared and have any relevant information readily available. This may include your campaign ID, transaction details, or any other pertinent information related to your inquiry. Being prepared will help the customer support representative provide you with the best possible assistance.

Keep in mind that Indiegogo’s customer support hours may vary, so it is recommended to check their website for the most up-to-date information on their availability. If you are unable to reach them immediately, consider trying during their designated customer support hours or explore other contact options.

Speaking with a representative over the phone allows for real-time communication and can help resolve issues more efficiently. If your inquiry is urgent or requires immediate attention, contacting Indiegogo by phone may be the best option for you.

Option 3: Contacting Indiegogo through email

If you prefer written communication or if your inquiry is not time-sensitive, contacting Indiegogo through email is another viable option. Here’s how you can do it:

1. Visit the Indiegogo website at www.indiegogo.com.
2. Scroll down to the bottom of the page and click on the “Help Center” link.
3. In the Help Center, click on the “Contact Us” button located on the top right corner of the page.
4. On the Contact page, you will find the email address listed under the “Email Support” section. Note down the email address provided.
5. Open your preferred email client or website and create a new email.
6. Address the email to the Indiegogo customer support email address.
7. In the subject line, briefly describe the nature of your inquiry or issue.
8. In the body of the email, provide a detailed description of your inquiry or issue. Include any relevant information, such as your campaign title, transaction ID, or email address associated with your Indiegogo account.
9. Double-check your email for accuracy and click the “Send” button to submit your message to Indiegogo.

When composing the email, it’s important to be clear, concise, and provide all the necessary details for Indiegogo to better understand and address your inquiry. Additionally, be patient when waiting for a response, as it may take some time, depending on the volume of emails they receive.

Remember, contacting Indiegogo through email is a suitable option for non-urgent matters or for individuals who prefer written communication. If you require immediate assistance, consider exploring other options such as contacting them by phone or through their website contact form.

Option 4: Contacting Indiegogo on social media

Social media platforms provide another avenue to reach out to Indiegogo and connect with their support team. Here’s how you can contact them through social media:

1. Visit the social media platform of your choice (such as Facebook, Twitter, or Instagram).
2. Search for Indiegogo’s official page or account on that platform.
3. Once you find Indiegogo’s page or account, look for a “Contact” or “Message” option.
4. Click on the appropriate button to initiate a conversation or send a direct message.
5. In your message, provide a clear and concise description of your inquiry or issue, including any relevant details.
6. Submit your message and wait for a response from Indiegogo’s social media team.

Connecting with Indiegogo on social media allows for a more interactive and public form of communication. You can also potentially benefit from seeing publicly posted responses from other users who have had similar issues or inquiries. However, keep in mind that public posts may not provide the same level of privacy as direct messages.

Indiegogo’s social media team may take some time to respond, as they receive a high volume of messages. Be patient and check your notifications or inbox regularly for any updates or responses.

Using social media to contact Indiegogo is ideal for individuals who prefer a more casual or public form of interaction. It may also be beneficial for those seeking answers to commonly asked questions or wanting to stay updated on the latest announcements and news from Indiegogo.

Option 5: Contacting Indiegogo through their Help Center

For comprehensive self-help resources and assistance, Indiegogo offers a Help Center on their website. This option allows you to explore their extensive knowledge base and find answers to common questions or issues. Here’s how you can use Indiegogo’s Help Center:

1. Go to the Indiegogo website at www.indiegogo.com.
2. Scroll down to the bottom of the page and click on the “Help Center” link.
3. In the Help Center, you will find a search bar where you can enter keywords related to your query or issue.
4. Enter your search terms and click on the magnifying glass icon or press “Enter” to initiate the search.
5. Review the search results for articles, guides, and FAQs that may provide the information you are looking for.
6. Click on the relevant articles to read them in detail and find the answers to your questions.
7. If you can’t find a satisfactory solution, you can submit a request for further assistance by clicking on the “Submit a Request” button located in the Help Center.
8. Fill out the form with your contact information and a detailed description of your issue or inquiry.
9. Submit the form and wait for a response from Indiegogo’s support team.

Indiegogo’s Help Center is a valuable resource for individuals who prefer to find answers and solutions on their own. It provides a wide range of articles and guides covering various topics related to crowdfunding, campaigns, and backer support.

Before submitting a request, it’s recommended to explore the Help Center thoroughly. Many common questions and issues are addressed in the articles, which can save you time and effort. However, if you require personalized assistance or have a unique query, submitting a request is the best way to reach Indiegogo’s support team for further assistance.

Conclusion

Getting in contact with Indiegogo is essential for campaign creators and backers alike. Whether you have questions, issues, or simply need guidance, Indiegogo provides a variety of options to assist you. In this article, we explored five different methods for reaching out to Indiegogo: contacting them through their website, by phone, via email, on social media, and through their Help Center.

By utilizing Indiegogo’s website contact form, you can submit your inquiries and issues directly to their support team. This option is ideal for non-urgent matters. If you prefer a more direct approach, contacting Indiegogo by phone allows for real-time communication and immediate assistance. Emailing Indiegogo provides a written communication channel, suitable for non-urgent matters or for individuals who prefer written correspondence.

Engaging with Indiegogo’s social media accounts presents a more interactive and public form of communication, with the added benefit of potential insights from other users. Finally, Indiegogo’s Help Center offers a comprehensive knowledge base that empowers users to find answers and solutions on their own.

Remember, each contact method has its advantages and limitations. Some options may be more suitable for urgent matters, while others may require more time for a response. It is important to choose the method that aligns with your needs and preferences.

So, the next time you have a question, concern, or issue related to your Indiegogo campaign or crowdfunding experience, utilize one of these contact options to get in touch with Indiegogo’s support team. They are dedicated to providing the assistance and guidance you need to make your crowdfunding journey a success.