Poly headset pairing starts by putting the headset into pairing mode: press and hold the call button for 3-5 seconds until the LED flashes red and blue or you hear a voice prompt saying "pairing." If your phone or computer asks for a passkey, enter 0000 (four zeros), though most devices connect without one.
How poly headset pairing works
The universal trigger for pairing mode on any Poly Bluetooth headset is the same. With the headset turned on, press and hold the power or call button (the one marked with a Bluetooth icon) for approximately 3 to 5 seconds. You will see the LED begin to flash red and blue, or you will hear a voice prompt say "pairing." This tells you the headset is discoverable. If a passkey is requested during the process, use 0000 as a fallback, most modern devices skip this step entirely.
Pair with a phone or tablet
- Enable Bluetooth on your phone or tablet by going to the Bluetooth settings menu.
- Put your Poly headset into pairing mode (hold the call button until red/blue flash or you hear "pairing").
- Look for your headset's name in the list of available devices, for example, "Poly Voyager 5200" or "Voyager Focus."
- Tap the name to complete the connection.
Pair with a Windows PC
- Put your Poly headset into pairing mode.
- On your Windows PC, go to Settings > Bluetooth & devices > Add Device.
- Choose Bluetooth from the list of device types.
- Select your Poly headset from the search results and follow any on-screen prompts.
For the most reliable computer connection, use a Poly BT600 or BT700 USB adapter instead of your computer's built-in Bluetooth. Built-in Bluetooth can introduce interference or dropouts, while the dedicated adapter ensures stable audio.
Pair with a Mac
- Place your Poly headset in pairing mode.
- On your Mac, open Apple menu > System Settings > Bluetooth.
- Click the "Nearby Devices" button or wait for the headset to appear in the device list.
- Select your Poly headset to pair.
Pair using the BT600 or BT700 USB dongle
- Plug the USB dongle directly into a USB port on your computer, do not use a docking station or USB hub, as this can cause instability.
- For a BT600 dongle: use a pin to press and hold the small circular button on the dongle until it blinks red and blue.
- For a BT700 dongle: if the LEDs do not automatically flash red and blue, open the Poly Lens Desktop App, select the adapter, and click the "Pair" button.
- Put your headset into pairing mode (slide the Bluetooth button upward or hold the call button until red/blue flash).
- When the dongle LED turns solid blue or purple, the connection is complete.
Pair a Savi DECT headset
Poly Savi DECT headsets come pre-paired to their base out of the box, so no pairing is needed for the desk phone. To pair the base to a mobile phone via Bluetooth:
- Turn on the headset.
- On the base, press and hold the Bluetooth pairing button for 4 seconds until its LED flashes red and blue.
- On your phone, go to Bluetooth settings and select "PLT Savi" or "Poly Savi" from the list of devices.
Test the connection and fix issues
After pairing, validate the connection by playing audio through the headset and making a test call. If you encounter problems, start with these steps:
- Update the headset firmware using Poly Lens or Plantronics Hub software, outdated firmware is a common cause of pairing failures.
- Check that the headset battery is charged; a low battery can prevent pairing or cause intermittent disconnections.
- Verify that Bluetooth is enabled and that the headset is not already connected to another device.
- If you are using a computer, confirm that your Bluetooth settings are correct and that no other audio device is taking priority.
For a thorough walkthrough of Plantronics headset setup, the same steps apply; the brand name changed to Poly, but the pairing method remains identical. If you are connecting a headset to a console, note that most consoles do not support standard Bluetooth headsets for chat; you will need a dedicated gaming adapter or a wired connection instead.
For the wider topic, see connecting a headset to a console.
